Experienced Service Advisor

Jim Coleman Auto Group; Bethesda (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

A local automotive dealership in Bethesda, Maryland is seeking a motivated Service Advisor to enhance customer experience and assist throughout the service process. The role requires excellent communication skills, a customer-oriented mindset, and the ability to work in a fast-paced environment. You will engage with customers, provide timely updates, and consult technicians regarding repairs. The dealership offers a supportive atmosphere and growth opportunities within a state-of-the-art facility.

Qualifications

• Proven experience as service advisor to maximize profit.
• Tech-savvy with knowledge of computer systems.
• Ability to balance customer-oriented and results-driven approach.

Responsibilities

• Provide timely updates to customers.
• Assist customers with needs and requests.
• Consult with technicians on repairs and alternatives.

Skills

Customer-oriented

Results-driven

Excellent communication skills

Outstanding organizational abilities

Job description

Jim Coleman Infiniti/Nissan is hiring a Service Advisor!

Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees. If you have the motivation to join a luxury sales environment and hit our high standards - we'd like to meet with you! We provide opportunity for growth and advancement.

We are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. You will be responsible for a variety of duties that pertain to creating a cultivating environment for our team and a beyond fantastic experience for the client. We are looking for an ambitious person that is interested in developing lasting relationships with customers and cultivating a strong team environment. You will have the opportunity to work at a state-of-the-art facility with a great work environment in Bethesda, Maryland.

Responsibilities

• Provide timely updates
• Assist customer with needs/requests
• Greeting customers at the service lane
• Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

Requirements

• Proven experience as service advisor to maximize profit
• Tech savvy with working knowledge of computer systems and databases
• Able to balance a customer-oriented and a results-driven approach
• Patient and comfortable dealing with customers
• Professionalism and outgoing personality
• Excellent communication and interpersonal skills
• Outstanding organizational and multi-tasking abilities
• Willing to learn and take direction

Applicants have rights under Federal Employment Laws

• Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla
• Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster
• Employee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf