Experienced Outside Property Claim Representative

The Travelers Indemnity Company; Raleigh (NC); Remote; USD 65,000 - 108,000; Full time

Job summary

A leading company in property casualty insurance is seeking a claims handler to manage first-party property claims. This fully remote role involves investigating, evaluating, and negotiating claims while ensuring compliance with standards. Ideal candidates will have relevant experience and strong interpersonal skills, contributing to a collaborative and innovative culture.

Benefits

Health Insurance from day one

401(k) matching up to 5%

Minimum of 20 days Paid Time Off

Wellness Program resources

Volunteer rewards programs

Qualifications

• Minimum one year of outside property claim handling experience or completion of Travelers training program required.
• Valid driver’s license required.
• Knowledge of estimating system Xactimate preferred.

Responsibilities

• Handle first-party property claims of moderate severity and complexity.
• Conduct field inspections and damage assessments.
• Negotiate claim settlements within authority limits.

Skills

Interpersonal skills

Customer service skills

Organizational skills

Time management skills

Negotiation skills

Communication skills

Investigative skills

Analytical skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

Xactimate

Job description

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture rooted in innovation and thriving on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range for this position is a nationwide market range, representing a broad spectrum of salaries across the country. The actual salary will depend on factors such as role scope, complexity, location, candidate skills, education, training, credentials, experience, and other employment conditions. Employees are also eligible for performance-based cash incentives as part of our comprehensive compensation and benefits program.

Salary Range

$65,300.00 - $107,600.00

Target Openings

1

What Is the Opportunity?

Under moderate supervision, this role handles first-party property claims — investigating, evaluating, estimating, and negotiating to ensure optimal resolution for claims of moderate severity and complexity. It may also involve claims in other lines of business such as auto, workers' compensation, premium audit, or underwriting. Responsibilities include providing quality claim handling throughout the claim lifecycle, ensuring compliance with standards and regulations. This position is fully remote and may include a mix of mobile work and work from your primary residence.

What Will You Do?

• Handle first-party property claims of moderate severity and complexity.
• Conduct field inspections, including damage assessment, photography, and estimates.
• Utilize innovative technologies broadly.
• Investigate and evaluate facts to determine coverage, damages, and liability, analyzing relevant documents and securing statements.
• Establish accurate claim and expense reserves.
• Determine settlement amounts based on estimates, valuations, and other factors.
• Negotiate claim settlements within authority limits.
• Draft denial letters, reservation of rights, and complex correspondence.
• Assess damages and manage them with appropriate evaluation tools.
• Maintain quality standards and documentation in accordance with guidelines.
• Manage claim files to ensure timely resolution.
• Ensure compliance with state regulations where applicable.
• Provide excellent customer service to all stakeholders.
• Refer claims to specialized units when necessary.
• Perform administrative functions as needed.
• Assist with multi-line claim handling as required.
• Mentor and coach less experienced professionals.
• Participate in legal proceedings and CAT response as needed, including deployment to other states.
• Maintain required licenses and credentials.
• Perform physical inspections, including climbing ladders and entering tight spaces when necessary.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree preferred.
• Knowledge of estimating system Xactimate preferred.
• At least two years of outside property claim handling experience preferred.
• Strong interpersonal and customer service skills.
• Excellent organizational and time management skills.
• Ability to work independently and make sound judgments.
• Negotiation and communication skills at an intermediate level.
• Investigative and analytical skills at an intermediate level.
• Ability to analyze coverage and damages effectively.
• Valid passport preferred.

What Is a Must Have?

• High School Diploma or GED required.
• Minimum one year of outside property claim handling experience or successful completion of Travelers training program required.
• Valid driver’s license required.

What Is in It for You?

• Health Insurance: Coverage from day one for employees and eligible family members.
• Retirement: 401(k) matching up to 5%, with additional contributions for student loans and a pension plan.
• Paid Time Off: Minimum of 20 days plus nine paid holidays annually.
• Wellness Program: Resources for health, mental health, and caregiving needs.
• Volunteer Encouragement: Matching gift and volunteer rewards programs.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and are committed to an inclusive workplace. Candidates in Colorado are not required to disclose educational dates. For questions on physical requirements, contact us via email. We reserve the right to adjust the level of the position. For more benefits information, visit our benefits page.