Experienced Outside Property Claim Representative

Lensa; Washington (District of Columbia); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Experienced Outside Property Claim Representative to manage first-party property claims. This remote role involves investigating and resolving claims, ensuring compliance with quality standards, and providing exceptional customer service. The ideal candidate will have a strong background in claims handling, excellent negotiation skills, and the ability to work independently. Join a dynamic team that values your contributions and offers a supportive work environment, along with benefits such as health insurance, retirement plans, and paid time off. This is a fantastic opportunity to grow your career in the insurance sector.

Benefits

Health Insurance

Retirement

Paid Time Off

Wellness Program

Volunteer Encouragement

Qualifications

• 1+ year of outside property claim handling experience required.
• Bachelor's degree preferred with strong analytical and negotiation skills.

Responsibilities

• Handle first-party property claims of moderate severity and complexity.
• Investigate and evaluate claims to determine coverage and damages.
• Provide excellent customer service throughout the claim life cycle.

Skills

Customer Service Skills

Organizational Skills

Analytical Skills

Negotiation Skills

Time Management Skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

Xactimate

Job description

Experienced Outside Property Claim Representative

Travelers Insurance - Washington, DC

What Is the Opportunity?

Potential for signing bonus of up to $5000.

LOCATION REQUIREMENT: This position services Insureds/Agents in and around Washington, DC. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory.

Under moderate supervision, this position is responsible for the handling of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity. Handles claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.

What Will You Do?

1. Handles 1st party property claims of moderate severity and complexity as assigned.
2. Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
3. Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims.
4. Establishes timely and accurate claim and expense reserves.
5. Determines appropriate settlement amount based on independent judgment and various estimates.
6. Negotiates with multiple constituents, i.e.; contractors or insured’s representatives and conveys claim settlements within authority limits.
7. Writes denial letters, Reservation of Rights and other complex correspondence.
8. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
9. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
10. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
11. Identifies and refers claims with Major Case Unit exposure to the manager.
12. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
13. CAT Duty: This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days to assist our customers in other states.

What Will Our Ideal Candidate Have?

1. Bachelor's Degree preferred.
2. General knowledge of estimating system Xactimate preferred.
3. Two or more years of previous outside property claim handling experience preferred.
4. Interpersonal and customer service skills – Advanced.
5. Organizational and time management skills - Advanced.
6. Ability to work independently – Intermediate.
7. Judgment, analytical and decision making skills - Intermediate.

What is a Must Have?

1. High School Diploma or GED required.
2. A minimum of one year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program required.
3. Valid driver's license required.

What Is in It for You?

Health Insurance, Retirement, Paid Time Off, Wellness Program, Volunteer Encouragement.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.