Experienced Ford Warranty Administrator

Sun Toyota; Seffner (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Major Medical Insurance

Dental and Vision Insurance

Disability Insurance

Life Insurance

Paid time off

401k with company participation

Career advancement opportunities

Job summary

Morgan Auto Group is seeking an Experienced Ford Warranty Administrator to join our Florida-based team. The role focuses on preparing warranties, submitting manufacturer claims, and managing receivables while coordinating with service management and technicians.

We offer a comprehensive benefits package and a professional environment with training and advancement opportunities. This is not a remote position and requires weekend availability.

Qualifications

• Experience as a Warranty Administrator is required.
• Strong attention to detail and accuracy in paperwork.
• Proficient with warranty claim processes.

Responsibilities

• Prepare warranties and submit manufacturer claims.
• Submit SPP paperwork for all stores and post weekly charges.
• Book warranty repair orders and manage receivables.
• Coordinate with service management and tech team on claims.
• Ensure proper documentation and eligibility criteria.
• Monitor recalls and maintain records of claims status.
• Communicate with advisors to define warranty scope.
• Work weekends as needed.

Skills

Warranty administration

Accounts reconciliation

Attention to detail

Customer service

Job description

The fast-growingMorgan Auto Group, a Florida leader in automotive retail, is looking to add E xperienced Ford Warranty Administrator(s) to our team. Our growing business has an excellent management team and is family owned and operated! Do you have experience as a Warranty Admin? Then this position could be a great fit for you!

In addition to competitive pay, we offer our full-time associates the following benefits:

• Major Medical Insurance, Dental and Vision Insurance
• Long and Short-Term disability
• Life Insurance
• Paid time off
• 401k with company participation
• Professional work environment, with job training and advancement opportunities

Responsibilities:

• Prepare warranties.
• Submit SPP paperwork for all stores
• Post weekly JMA Charges and payments.

Applicant willpossessthe following:

• Book warranty repair orders andsubmitclaims of manufacturer warranty.
• Maintainreceivablesschedules; service contract claim submission and follow up.
• Work closely with service management
• Work closely and effectively withteamof technicians, service writers, and supervisors.
• Communicate with Service Advisors to define the scope of a warranty claim.
• Process all warranty paperwork to ensure proper documentation and to verify criteria.
• Reconcile all warranty receivables andworkingwith the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.
• Stays abreast of allfactoryrecalls, announcements, and procedures.
• Establish and build positive relationships with the manufacturersdesignatedwarranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
• Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
• Figure out the applicable labor operation code, failure codes, and/or other administrative datarequiredand enter them on orders.
• Ensure that all deductibles are properlydocumentedso they are collected from the customer at the time of repair completion/delivery.
• Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
• Maintainrecordof all claimssubmitted, returned/rejectedand paid and theircurrent status.
• Establish andmaintaina record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
• Provide a weekly report to the service managerregardingclaims status.
• Report tomanagementany situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
• Ability toworkweekends.

Come learnmore about what we offeratthe ever-growingMorgan Auto Groupfamily of dealerships.It's a truly uniqueorganization with endless career potential. This is not a remote position.

EOE / DFWP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.