Experienced Ford Service Advisor

Suntrup Ford (Westport); St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading automotive service center is looking for an Experienced Ford Service Advisor. In this role, you will engage with customers to assess their vehicle needs, ensure customer satisfaction, and supervise quality control throughout the service process. The ideal candidate will have prior automotive experience and excellent multitasking and communication skills. Join us to make a difference in customer service within the automotive industry.

Benefits

401k

Health, dental, and vision

Union Benefits

PTO/Vacation

Weekly pay

Employee discounts

Qualifications

• Experience as an automotive service advisor required.
• Valid commercial driver’s license & clean driving record necessary.
• Fluency in English essential.

Responsibilities

• Meet customers to determine their vehicle repair needs.
• Oversee quality control and progress of vehicle service.
• Maximize sales and execute retail promotions.

Skills

Customer satisfaction

Multitasking

Problem-solving

Communication

Education

High school diploma or equivalent

Accredited training in service advisor skills

Job description

Job Summary: We are looking for an Experienced Ford Service Advisor to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

BENEFITS

• 401k
• health dental vision
• Union Benefits
• PTO/Vacation
• Weekly pay
• employee discounts

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.