Experienced Ford Service Advisor

Suntrup Ford Auto Group; Missouri; On-site; USD 42,000 - 64,000; Full time

Job summary

Join a leading automotive group as an Experienced Ford Service Advisor where you will leverage your customer service skills to enhance client satisfaction and oversee vehicle quality. You will interact regularly with customers, addressing their vehicle service needs while maximizing sales opportunities and maintaining ethical business practices. The ideal candidate possesses a high school diploma, automotive service experience, and strong multitasking abilities, contributing significantly to the overall efficiency and profitability of the service department.

Benefits

401k

Health, dental, and vision insurance

Union benefits

PTO/Vacation

Weekly pay

Employee discounts

Qualifications

• Automotive service advisor experience required.
• Valid commercial driver’s license & clean driving record required.
• Ability to read, write, and speak English fluently.

Responsibilities

• Meet with customers to determine their needs for vehicle service.
• Increase customer satisfaction by building relationships.
• Oversee quality control and monitor vehicle progress.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Accredited training in service advisor skills

Tools

Computers/business machines

Job description

Join to apply for the Experienced Ford Service Advisor role at Suntrup Ford Westport

1 week ago Be among the first 25 applicants

Join to apply for the Experienced Ford Service Advisor role at Suntrup Ford Westport

Job Summary: We are looking for an Experienced Ford Service Advisor to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• 401k
• health dental vision
• Union Benefits
• PTO/Vacation
• Weekly pay
• employee discounts
  
  
  

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate
  
  
  

Qualifications

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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