Experienced Ford Service Advisor

Suntrup Ford Westport; St. Louis (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive service provider is seeking an Experienced Ford Service Advisor to join their team in St. Louis. The role involves engaging with customers to determine their vehicle needs, supervising quality control, and ensuring high levels of customer service. Applicants should have relevant automotive experience, a valid driver’s license, and effective communication skills.

Benefits

401k

Health, dental, vision coverage

Union Benefits

PTO/Vacation

Weekly pay

Employee discounts

Qualifications

• Experience as an automotive service advisor is a must.
• Must have a valid commercial driver’s license & clean driving record.
• Accredited training in service advisor skills preferred.

Responsibilities

• Meet with customers and assess their vehicle service needs.
• Oversee technicians and manage vehicle service progress.
• Ensure quality control and enhance customer satisfaction.

Skills

Customer satisfaction

Multitasking

Quality control

Communication

Education

High school diploma or equivalent

Job description

Job Summary: We are looking for an Experienced Ford Service Advisor to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

BENEFITS

• 401k
• health dental vision
• Union Benefits
• PTO/Vacation
• Weekly pay
• employee discounts

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.