Experienced Fire Alarm Lead Service Technician

ZipRecruiter; Atlanta (GA); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Fire Alarm Lead Service Technician to ensure the highest quality installations and maintenance of fire alarm systems. This role involves troubleshooting, programming, and training, all while adhering to safety protocols and industry standards. The ideal candidate will have a strong background in fire service, excellent communication skills, and a commitment to ongoing training. Join a dynamic team where your expertise will contribute to a safe and efficient working environment, making a real impact in the industry.

Qualifications

• Minimum of 5 years of hands-on experience in fire service.
• Proficiency with fire alarm devices and troubleshooting skills.

Responsibilities

• Install and service fire alarm systems to ensure minimal downtime.
• Train crew members and customers on equipment use.

Skills

Troubleshooting

Customer Communication

Fire Alarm Systems Programming

Reading Wiring Diagrams

Safety Compliance

Education

NICET Level II Fire Alarm Certification

5+ years of hands-on experience in fire service

Tools

Volt Meters

Multimeters

Computer Software for Fire Alarm Systems

Construction Tools

Job description

Job Description

Responsible for performing service calls including, but not limited to, the installation of DynaNet, troubleshooting, and maintenance of fire alarm systems. The Fire Alarm Lead Service Technician is responsible for installing and servicing the systems efficiently and effectively to ensure minimal downtime and maximum performance. All installations must meet the highest quality standards set by DynaFire, Inc., while maintaining a professional and safe working environment.

Requirements

• Respond promptly to customer service issues and effectively communicate with customers, demonstrating patience when necessary.
• Communicate needs clearly to all parties involved to ensure the timely completion of DynaFire's scope of work.
• Assist sales and estimating staff with information to facilitate additional sales, change orders, and DynaNet sales.
• Handle mobilization, wiring, device trimming, final hookup, troubleshooting, testing, and final inspection of fire alarm equipment for new installations.
• Operate, test, troubleshoot, and program fire alarm systems, ensuring compliance with industry codes and standards.
• Program fire alarm panels using hand tools and computer software commonly used by DynaFire.
• Follow all company policies and procedures.
• Coordinate with the engineering department to produce accurate documentation.
• Handle warranty service calls as needed.
• Train and instruct crew members and peers, as well as customers, on equipment use.
• Read and interpret wiring diagrams, schematics, blueprints, and specifications.
• Operate test equipment such as volt meters, ohm meters, oscilloscopes, multimeters, tone generators, and battery testers.
• Maintain and update necessary tools, recommending labor-saving devices as appropriate.
• Use construction tools including ladders, lifts, hand tools, power tools, and fastening systems effectively.
• Maintain a good driving record and professional appearance.
• Comply with all safety protocols of DynaFire and the customer.
• Pursue position-specific training opportunities and obtain NICET Level II certification within one year.
• Participate in ongoing training to enhance knowledge and assist in training others.
• Perform other duties as assigned by management.
• Maintain and properly care for a company laptop and ensure reports are accurately updated and maintained.

Training and Certification Requirements

• Minimum of 5 years of hands-on experience in fire service.
• Proficiency with fire alarm devices, alarm panels, burglar alarm systems, and troubleshooting skills.
• NICET Level II Fire Alarm certification.
• Valid driver’s license.
• Proficiency with DynaFire hardware and software tools.