Experienced Field Service Technician - Surface Mining Equipment

Wagner Equipment Co.; Grand Junction (CO); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Sign-on Bonus

PTO

401K with company contribution

Medical/Dental/Vision coverage

Tuition Reimbursement

Job summary

Wagner Equipment Co. in Grand Junction, CO seeks a skilled heavy equipment technician to diagnose, troubleshoot, and repair Caterpillar machines at the American Gypsum Mine. You will read schematics and use CAT ET, SIS Web, and STW software while maintaining accurate service reports and safety standards.

Requirements include a valid Class B CDL, 5+ years on heavy equipment (Caterpillar preferred), MSHA certification (or ability to obtain), and CAT training. A $3,000 sign-on bonus is offered.

Qualifications

• High School Diploma or GED required.
• 5+ years of experience on heavy equipment (Caterpillar preferred).
• 3+ years on highway trucks diagnostics and repairs.
• 3+ years on mining equipment (mills, crushing, screening).
• Valid Class B CDL – Required.
• MSHA certification or ability to obtain prior to hire.
• CAT-specific courses or equivalent training completed.
• Proficient with CAT ET, SIS Web, and STW diagnostics.
• 3+ years of customer service experience.
• Must reside in Gypsum area or willing to relocate.

Responsibilities

• Independently diagnose, troubleshoot, and repair Caterpillar equipment at the mine site.
• Read schematics to ensure accurate repairs.
• Use CAT ET, SIS Web, and STW to complete diagnostics and service documentation.
• Communicate with customers and internal teams about repair status and recommendations.
• Maintain accurate service reports and logs.
• Ensure safety compliance with MSHA/OSHA regulations.
• Operate service truck and maintain tooling.
• Travel up to 75% may be required.

Skills

CAT diagnostics

Equipment troubleshooting

Customer service

Communication

Safety compliance

Education

High School Diploma or GED

MSHA Certification (or ability to obtain)

CAT-specific training

Valid Class B CDL

Tools

CAT ET

SIS Web

STW

Job description

** $3,000 SIGN ON-BONUS AVAILABLE TO QUALIFIED CANDIDATES **

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

Location: American Gypsum Mine
Pay Range: $36.50-$52.60 per hour
Pay rate is dependent on education and experience.

Essential Functions:

• Independently diagnose, troubleshoot, and repair Caterpillar equipment at the mine site

• Read and interpret electrical and hydraulic schematics to ensure accurate repairs

• Use Caterpillar software systems (ET, SIS, STW) to complete diagnostics and service documentation

• Communicate effectively with customers and internal teams regarding repair status, recommendations, and warranty determinations

• Maintain accurate, legible service reports and daily truck and crane inspection logs

• Ensure proper safety practices and compliance with MSHA and OSHA regulations

• Maintain all tooling and equipment in a safe and operational condition

• Safely operate and drive service truck (Class A CDL required)

• Support and mentor junior technicians as needed

• Work schedule is Monday–Friday, 6:00 AM – 5:00 PM; hours may vary depending on customer needs. Overtime is expected and may be frequent.

• Travel up to 75% may be required based on job needs

• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED

• 5+ years of experience working on heavy equipment (Caterpillar preferred)

• 3+ years of experience performing diagnostics and repairs on highway trucks

• 3+ years of experience working on mining equipment such as mills, and crushing and screening systems

• Valid Class B Commercial Driver’s License (CDL) – Required

• MSHA Certification (or ability to obtain prior to hire)

• Completion of CAT-specific courses or equivalent technical training

• Proficient with diagnostic software tools: CAT ET, SIS Web, and STW

• 3+ years of customer service experience

• Basic proficiency with Microsoft Outlook and DBS

• Must be a resident of the Gypsum area or willing to relocate

Core Competencies:

• Strong knowledge of CAT equipment, diagnostics, and repair procedures

• Ability to work independently with minimal supervision in a field environment

• Excellent problem-solving and organizational skills

• Clear and professional communication skills, both written and verbal

• High regard for safety and quality standards

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

#WTECH

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities