Rental Field Service Technician - Wagner CAT Rental

Wagner Equipment Co; Albuquerque (NM); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, dental, and vision insurance

Retirement Plans - 401K

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Wagner Equipment Co. is seeking a Field Service Technician to diagnose, troubleshoot, and repair CAT equipment at customer sites as part of a unified team. You will report to the Service Department and collaborate with Product Support and Sales to meet customer needs.

The role requires extensive field work, adherence to safety standards, and the ability to read schematics. Strong customer communication is essential.

Qualifications

• High School Diploma or GED required.
• 3+ years’ experience servicing heavy equipment.
• 3+ years customer service experience.
• 1+ years administrative/clerical experience.
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills.
• Safety & Product Knowledge.
• Ability to work independently with little or no direction.

Responsibilities

• Maintains truck and crane inspection logs daily.
• Completes CAT service reports daily with proper grammar and SIMS code.
• Transmits photos, timecards, service reports by email.
• Maintains good customer records on jobs assigned.
• Maintains credit card receipts for accounting purposes.
• Collaborates with Service, Product Support and Sales to meet customer needs.
• Communicates diagnosis and status of repairs to customers.
• Teaches and coaches other technicians in the field.
• Promotes Wagner Equipment Co. to customers.
• Troubleshoots and repairs CAT equipment the first time.

Skills

Data Entry

Telephone

Reading/Writing

Reasoning

Organizational

Communication

Math

Safety Knowledge

Product Knowledge

Education

High School Diploma or GED

Relevant CAT related courses

Basic Knowledge of Microsoft Word and Outlook

Well-rounded knowledge of CAT equipment

Tools

MS Word

Outlook

DBS

ET/SIS/SIS Web/STW

Job description

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Rental Equipment Field Service Technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate: $27.00 - $35.88 per hour.

Pay rate is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintains truck and crane inspection logs on a daily basis
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on jobs that have been assigned
• Maintains credit card receipts for accounting purposes
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Teaches and coaches other technicians in the field
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Relevant CAT related courses
• 3+ years’ experience servicing heavy equipment
• 1+ years administrative/clerical experience
• 3+ years customer service experience
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to work independently with little or no direction

Preferred Education and Experience:

• Basic Knowledge of Microsoft Word and Outlook
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Relevant CAT related courses
• Well-rounded knowledge of CAT equipment

Additional Eligibility Requirements:

• DOT Health Card
• Class D Driver’s License
• MSHA License

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Travel Requirements:

• 75%- 100%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

#WRENTS

#CATRENTAL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.