Experienced Emergency Communications Specialist (49128)

North Texas Emergency Communication Center; Carrollton (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

North Texas Emergency Communication Center in Carrollton, TX is seeking an experienced 911 dispatcher. This full‑time position requires TCOLE certification and offers lateral pay based on experience up to Step 3.

Applicants should be able to work in a fast‑paced call center environment and handle high volumes with calm, professional communication. The role involves office‑based work in the Main Office, with a focus on accurate data entry, radio and phone coordination, and public safety

Qualifications

• Experienced TCOLE 911 dispatchers only

Job description

Job Details

Level: Experienced

Job Location: Main Office - Carrollton, TX 75007

Position Type: Full Time

Education Level: High School

Qualifications

Experienced TCOLE 911 dispatchers only

LATERAL PAY BASED ON EXPERIENCED UP TO STEP 3

Physical Demands and Working Environment

Work performed is primarily an office classification in a call center/dispatch environment, although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone and radio. Positions in this classification occasionally (daily, weekly, or monthly) bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees may be required to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and minimal direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation. Work is performed in a fast paced, high volume call center environment, incumbents must remain alert and responsive while coordinating stressful situations in a fluid and dynamic work environment.

Equal Opportunity Statement

NTECC is an Equal Opportunity Employer and encourages applications from all persons without regard to race, creed, color, national origin, religion, gender, age, marital status, disability, sexual orientation, veteran status, genetic information, or any protected class in accordance with the law. NTECC provides reasonable accommodation for its employees and the public with disabilities, including veterans.

For more information, please contact NTECC Administrative Services at 469-289-3200

Must be available to respond to critical issues during non-business hours.