Experienced Dispatcher - Santa Fe

Tlc-Plumbing-Heating-Cooling-Electrical; Santa Fe (NM); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement plan

Career growth opportunities

Great work culture

Job summary

TLC Plumbing Heating Cooling Electrical is seeking an Experienced Dispatcher to coordinate residential installation projects from estimate to completion. You will dispatch technicians, manage schedules, pull permits, and ensure materials and paperwork are in order.

The ideal candidate is highly organized, detail-oriented, and excellent at communication. You’ll thrive in a fast-paced environment and support customers and technicians to deliver an exceptional experience.

Qualifications

• Minimum of 2 years' experience as a dispatcher in scheduling, project coordination, service coordination, or administrative experience preferred.
• Experience in the plumbing, HVAC and electrical trades is a plus but not required.
• Strong proficiency in Microsoft Excel is required.
• Experience with Smartsheet or similar project management software is preferred.
• Excellent organizational, time management, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Ability to adapt in a fast-paced, customer-focused environment.

Responsibilities

• Coordinate residential HVAC and plumbing installation projects from estimate through final completion.
• Dispatch installation technicians and coordinate daily schedules.
• Pull permits and schedule inspections with local jurisdictions.
• Verify that materials, equipment, and special-order items are available before installations begin.
• Coordinate installation schedules with customers, technicians, and the Service Dispatcher.
• Monitor installation progress and proactively resolve scheduling or project issues.
• Escalate concerns to management when necessary to keep projects on track.
• Ensure installation paperwork, invoices, and job documentation are complete and accurate.
• Process manufacturer rebates and applicable customer incentive paperwork.
• Work closely with technicians to ensure jobs are completed successfully and customer payments are collected.
• Handle backup incoming customer calls as needed.
• Return after-hours messages and customer callbacks each morning.
• Maintain accurate records using Microsoft Excel, Smartsheet, and company software.
• Perform other administrative and operational duties as assigned.

Skills

Excel proficiency

Strong communication

Organizational skills

Customer service

Attention to detail

Tools

Smartsheet

Microsoft Excel

Job description

At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.

Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values—honesty, hard work, respect, compassion, and consistency—which guide everything we do.

Job Description

We are seeking a highly organized and proactive ExperiencedDispatcherto join our team.

You’ll be responsible for coordinating residential installation projects from estimate to completion, ensuring every detail is handled so our customers receive an exceptional experience and our technicians have everything they need to succeed.

We’re looking for someone who takes ownership, communicates effectively, follows through, and doesn’t let details fall through the cracks. If you’re organized, enjoy solving problems, and thrive in a fast-paced environment, we’d love to meet you.

What You’ll Do

• Coordinate residential HVAC and plumbing installation projects from estimate through final completion.
• Dispatch installation technicians and coordinate daily schedules.
• Pull permits and schedule inspections with local jurisdictions.
• Verify that materials, equipment, and special-order items are available before installations begin.
• Coordinate installation schedules with customers, technicians, and the Service Dispatcher.
• Monitor installation progress and proactively resolve scheduling or project issues.
• Escalate concerns to management when necessary to keep projects on track.
• Ensure installation paperwork, invoices, and job documentation are complete and accurate.
• Process manufacturer rebates and applicable customer incentive paperwork.
• Work closely with technicians to ensure jobs are completed successfully and customer payments are collected.
• Handle backup incoming customer calls as needed.
• Return after-hours messages and customer callbacks each morning.
• Maintain accurate records using Microsoft Excel, Smartsheet, and company software.
• Perform other administrative and operational duties as assigned.

What We’re Looking For

We’re looking for someone who:

• Takes ownership of every job from start to finish.
• Is highly organized and thrives in a fast-paced environment.
• Has excellent communication and customer service skills.
• Pays close attention to detail and follows through on commitments.
• Can prioritize multiple projects without losing track of important details.
• Is confident holding others accountable and isn’t afraid to ask questions or follow up when needed.
• Works well independently with minimal supervision while collaborating effectively with the team.
• Maintains a positive, professional attitude under pressure.

Qualifications

• Minimum of 2 years' experience as a dispatcher in scheduling, project coordination, service coordination, or administrative experience preferred.
• Experience in the plumbing, HVAC and electrical trades is a plus but not required.
• Strong proficiency in Microsoft Excel is required.
• Experience with Smartsheet or similar project management software is preferred.
• Excellent organizational, time management, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Ability to adapt in a fast-paced, customer-focused environment.

Why choose us?

• Comprehensive Benefits: Enjoy Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs.
• Secure your future with our retirement plan and company-provided life insurance policy.
• Career Growth Opportunities: Experience unparalleled professional development in an empowering culture that values your growth and potential.
• Great Work Culture: Be part of an empowering and collaborative community.

$20-$26

Equal Opportunity Employer, including disabled and veterans.