Experienced Counter Associate Wanted (West Village)

Todd Layne Cleaners and Laundromat; New York (NY); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Very Competitive hourly wage

Employee discounts on services

Opportunities for advancement

Friendly work environment

Descripción de la vacante

Todd Layne Cleaners and Laundromat is seeking a full-time counter associate for our busy front counter in New York. You will greet customers, process orders, handle payments, and return items after cleaning, ensuring a friendly and efficient experience.

We value reliability and a team-oriented attitude, with flexibility for weekends/holidays and the potential for advancement in a growing eco-friendly operation.

Formación

• Minimum of 1 year experience in laundry/dry cleaning counter role.
• Friendly and personable with strong customer service.
• Able to lift 25–30 lbs.
• Cash handling and basic math.
• Willing to work weekends/holidays.
• Bilingual skills are a plus.

Responsabilidades

• Greet customers and deliver exceptional service at the front counter.
• Process orders, manage payments, and ensure accurate records in the POS.
• Return cleaned items to customers and confirm service details.
• Address customer concerns and resolve issues professionally.
• Answer calls and respond to inquiries via email/text in the company system.

Conocimientos

Customer service

Communication skills

Interpersonal skills

Detail oriented

Cash handling

Weekend availability

Bilingual (nice to have)

Herramientas

POS system

Descripción del empleo

About the Role.

We are seeking a candidate with a minimum of one year working as a counter associate in a laundry and dry cleaning busienss. You should be friendly and personable as a new asset to our busy laundry and dry cleaning team. As the face of our business, you'll provide excellent customer service while managing day-to-day operations at our front counter. This position is full-time, but we are open to other arrangements for an experienced candidate..

About us.

Todd Layne Cleaners, a leading eco-friendly laundry and drycleaning company, has been in business for over 20 years and expanded with a second location in the West Village this year. We provide an upscale and sophisticated service featuring customized laundry options, Uber-powered pickups/deliveries and the latest technology..

Responsibilities.

• Greet customers warmly and provide exceptional service.
• Process incoming laundry and dry cleaning orders with attention to detail and handle payment.
• Return cleaned items to customers.
• Address customer concerns and resolve issues professionally.
• Answer phone calls and respond to customer inquiries via email and text in company system.

Quality Control & Data Entry:

• Tag, sort, and organize garments according to service type and special instructions.
• Operate the point-of-sale system for payments and transactions.
• Maintain accurate records of orders and customer preferences in POS.
• Handle special requests such as stain treatment, alterations, and express services.
• Keep the front counter area clean, organized, and welcoming.

Qualifications.

• Experience working in a laundry and dry cleaning business for a minimum of one year.
• Strong communication and interpersonal skills.
• Experience with retail POS system, preferably related to dry cleaning.
• Detail-oriented with good organizational abilities.
• Ability to lift up to 25-30 lbs.
• Comfortable working in a high energy, fast paced environment with a diverse customer base.
• Basic math skills for handling cash and processing payments.
• Flexibility to work weekends and some holidays.
• Strong desire to learn.
• Bilingual skills are a plus.

What We Offer.

• Very Competitive hourly wage.
• Employee discounts on services.
• Opportunities for advancement.
• Friendly work environment

Experience: Required

Employment: Full-time

About Todd Layne Cleaners and Laundromat: