Teller Carthage - Bilingual Preferred

Trupartner Credit Union; Cincinnati (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health, dental, vision, and Rx cover

Life and disability insurance

401(k) immediate enrollment

Free parking

Onsite gym 24/7

Paid Time Off: 9 holidays, 24 hours/yr

Tuition and student loan assistance

Job summary

TruPartner Credit Union in Cincinnati, OH is seeking a sociable and ambitious Full-Time Teller to conduct member transactions at our Carthage branch. You will be the first point of contact, answer questions, and help members select the best financial solutions with a calm and friendly approach.

The role emphasizes strong communication, cash handling, and a team-oriented environment at a top-industry financial institution. Eligible for comprehensive benefits and career growth opportunities.

Qualifications

• Prior customer service experience.
• Basic computer skills.
• Strong communication abilities.
• Cash handling experience is a plus.
• Bilingual English/Spanish preferred.

Responsibilities

• Handle teller transactions and provide accurate balance and records.
• Assist members with questions and recommend best solutions for their financial needs.
• Deliver exceptional customer service and resolve issues calmly and empathetically.
• Maintain accurate cash drawer balance and reconcile end-of-day reports.
• Collaborate with other branches and departments as needed.

Skills

Customer service experience

Computer literacy

Strong communication

Cash handling

Bilingual English/Spanish

Job description

TruPartner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious Full-Time Teller to conduct our members day-to-day transactions at our Carthage branch. Are you a positive person that flourishes with social interaction? Do you enjoy helping the community with quality customer service? Are you looking to join a team-oriented and top-industry company? If yes, keep reading!

We provide great benefits and perks, including health, dental, vision, and prescription coverage. Life and disability insurance and some health insurance plans are at no cost to employees. We also offer immediate enrollment in our 401(k) plan, free parking, and an onsite gym available 24/7. We also offer a generous Paid Time Off (PTO) policy that includes 9 paid holidays, 24 hours/year of time off to volunteer, and 2 paid in-service days. We help you pay for school with tuition and student loan assistance. If this sounds like the right opportunity for you,

ABOUT TRUPARTNER CREDIT UNION

Our organization was founded in 1937 by Louise McCarren Herring, who was a pioneer in the credit union industry, having started over 500 credit unions in her lifetime. Louise's goal was to help each person attain their personal economic goals. TruPartner has always believed in this philosophy of "people helping people". Now, we are leaders in the financial industry. We offer numerous products for our members to help them save money for the future as well as various lending options for their short and long-term needs. Our savings products pay dividends and our loan rates are very competitive with the market. Most of all, we love to give top-notch service to our 17,000+ member-owners.

At TruPartner, our core values for employees are collaborative, respectful, exceed expectations, driven, inclusive and trustworthy. TruPartner is filled with friendly, courteous, knowledgeable, and educated staff that offers a team-oriented and collaborative environment for everyone to succeed! Our very own CEO began her career as a teller - so the possibilities for career advancement are endless.

At TruPartner, our core values for employees are collaborative, respectful, exceed expectations, driven, inclusive and trustworthy.

A DAY IN THE LIFE OF A TELLER

As a teller, you are valuable to the credit union for being the first point of contact with our in-branch members. With excellent communication, you answer questions and proactively help members choose the best solutions for their financial situation. You perform their transactions and you enjoy listening and empathizing with members to try to remedy any complaints in a calm and composed manner. Excellent organization and time management skills assist in the completion of reports and records, balancing daily transactions, attending meetings, and collaborating with other departments as needed. You get great satisfaction by offering exceptional service to our members that provides everyone enormous success.

QUALIFICATIONS

• Previous customer service or related experience
• Basic understanding of computers and technology
• Strong communicator
• Prior cash handling is a plus
• Bilingual in English/Spanish is preferred

Can you stay calm under pressure? Do you have strong communication skills? Are you able to quickly adapt and think critically to solve any problems that arise? Do you have excellent organization and time management skills? If yes, we want you to join our TruPartner team!

WORK SCHEDULE

You typically work Monday through Friday between 8:15 AM and 5:45 PM, depending on your branch hours and the overall schedule of the department. We also need you to work some Saturdays (typically 2/month) until 1:30PM. Your flexibility provides excellent customer service that our members and team greatly appreciate.