Experienced Canon Copier/ Printer Field Service Technician

Pacific Office Automation Inc.; San Antonio, Northern (TX, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

Paid training and certification

401k matched

FSA/HSA Programs

Medical/Dental/Vision/Life insurance

Job summary

Pacific Office Automation in San Antonio, TX is seeking an Experienced Canon Copier/Printer Field Service Technician to join our service team.

You will service Canon, HP, Lexmark, Sharp, KM and other major brands, build strong customer relationships, and maintain equipment while meeting performance targets.

We offer paid training and certification, a company vehicle, matched 401k, comprehensive medical/dental/vision/Life insurance, FSA/HSA, and ongoing career growth.

Qualifications

• Excellent communication and customer service skills.
• Strong mechanical aptitude and troubleshooting abilities with office equipment.
• Ability to build and maintain relationships with customers, vendors and colleagues.
• Organizational skills and ability to manage priorities.

Responsibilities

• Service machines listed in the Excessive Activity and 3/30 reports.
• Perform service calls for assigned accounts and major clients.
• Work with service team on tech-assist calls and knowledge sharing.
• Maintain technical knowledge on Canon and other product lines.

Skills

Communication

Customer service

Mechanical aptitude

Troubleshooting

Team collaboration

Tools

Fiery/Controller experience

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

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Experienced Canon Copier/ Printer Field Service Technician

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states TX, OR, WA, CA, AZ, NM, NV, UT, ID, CO, WV & HI. With over 50 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are looking for an Experienced Canon Copier/ Printer Field Service Technician to join our service team in San Antonio, TX.

• Routinely demonstrates and creates a helpful and positive work culture.
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors.
• Always conducts self in accordance with the companies Code of Conduct.
• Meet or exceed team productivity goals on key performance measurements.
• Meet or exceed all inventory integrity goals including line-item accuracy and dollar value variance.
• Meet or exceed financial targets including parts cost per call.
• Maintain technical knowledge on all products.
• Make recommendations to Branch Technical Manager for any identified service training needs.
• Perform service calls on those machines showing up on “Excessive Activity and 3 and 30” report.
• Perform tech-assist calls with other members of the service team.
• Service machines for assigned account base consisting of major accounts, escalated accounts, etc. as assigned.

Qualifications

• Product Lines Pacific Office Automation supports: Canon, HP, Lexmark, Sharp, KM, Ricoh, Oce’, FP Mail, Kyocera, Riso, Kodak

Certification and hands-on experience with Canon product lines is required

• Excellent communication skills, verbal and written; strong customer service skills.
• Strong relationship management skills with customers, vendors and employees within the company required.
• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
• Must have strong ethics and work as an effective, collaborative team member.
• Strong Computer literacy - Fiery / controller experience is a plus.
• A self-starter with the ability to work extra hours as necessary and during peak periods.
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA Programs
• Paid training and certification
• Company vehicle
• Company paid trips

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.