Automotive Service Advisor

Woody Folsom Automotive Inc; Vidalia (GA); On-site; USD 40,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on vehicles and/or

Career development opportunities

Supportive and friendly work culture

Job summary

Woody FolsomCDJR Vidalia is seeking a dedicated Automotive Service Advisor to join our Vidalia, GA team. You will be the primary contact between customers and the service department, coordinating appointments and conveying clear estimates.

You will manage customer records, communicate with technicians, and promote maintenance services while ensuring satisfaction and repeat business.

Qualifications

• High school diploma or equivalent; additional technical training or certification is a plus.
• Previous experience in automotive service advising, customer service, or related automotive roles preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with automotive terminology and service processes.
• Proficiency with computers and service scheduling software.
• A Valid driver's license.

Responsibilities

• Greet customers promptly and courteously, understanding their service needs.
• Explain vehicle service and repairs with cost estimates and timelines.
• Schedule service appointments and manage workflow for efficiency.
• Communicate with technicians to relay concerns and updates.
• Maintain accurate customer records and service documentation.
• Follow up with customers after service to ensure satisfaction.
• Promote maintenance services and products to customers as appropriate.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Education

High school diploma

Automotive certification (optional)

Tools

Service scheduling software

CRM / dealership software

Job description

Woody FolsomCDJR of Vidalia is seeking a dedicated and professional Automotive Service Advisor to join our team in Vidalia, GA. In this role, you will act as the primary point of contact between our customers and the service department, ensuring an exceptional customer experience while coordinating service appointments, providing accurate estimates, and facilitating effective communication between technicians and clients.

Responsibilities

• Greet customers promptly and courteously, understanding their automotive service needs.
• Provide detailed explanations of vehicle service and repair work, including cost estimates and timelines.
• Schedule service appointments and manage workflow to maximize efficiency and customer satisfaction.
• Communicate effectively with technicians to relay customer concerns and service updates.
• Maintain accurate customer records and service documentation.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.
• Promote additional maintenance services and products to customers as appropriate.

Requirements

• High school diploma or equivalent; additional technical training or certification is a plus.
• Previous experience in automotive service advising, customer service, or related automotive roles preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with automotive terminology and service processes.
• Proficiency with computers and service scheduling software.
• A Valid driver's license.

Benefits

• Competitive salary ranging from $40,000.00 to $120,000.00 per year.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Employee discounts on vehicles and services.
• Supportive and friendly work environment.

About the Company

Woody Folsom CDJR Vidalia is a respected automotive dealership serving the Vidalia, GA community with a commitment to quality, integrity, and customer satisfaction. We pride ourselves on providing exceptional service and fostering a team-oriented environment where employees can grow and succeed. Join us and be part of a dynamic company dedicated to excellence in the automotive industry.