Experienced Automotive Service Advisor Toyota

Toyota of Redlands; Redlands (CA); On-site; USD 45,000 - 100,000; Full time

Job summary

Join a dynamic and award-winning Toyota dealership as an Experienced Automotive Service Advisor. This role offers the opportunity to leverage your automotive service experience while providing exceptional customer service. You'll be the crucial link between customers and technicians, ensuring that service needs are met and understood. With a focus on quality and safety, you will thrive in a fast-paced environment, managing service appointments and providing accurate repair estimates. This is an exciting chance to advance your career in a supportive dealership known for its commitment to training and employee growth. If you're passionate about automotive service and customer satisfaction, we want to hear from you!

Qualifications

• 2+ years of automotive service experience required.
• Must possess a valid driver's license and good driving record.

Responsibilities

• Schedule service appointments and greet customers in a friendly manner.
• Liaise between customers and technicians to ensure clear communication.

Skills

Automotive Service Experience

Customer Service Skills

Organizational Skills

Communication Skills

Education

High School Diploma

Tools

Repair Order Documentation

Job description

Job Description

Experienced Automotive Service Advisor

We are one of the fastest growing Toyota Dealerships in all of Southern California and have been a Presidents Award Winning Toyota Dealer 16 out of the last 17 years. We are looking for Service Advisors; 2 years of Automotive Service experience is required, but we will make possible exceptions for the right candidates. We provide both factory and internal training for advancement potential within the dealership. Salary and benefits are commensurate with experience and will only be discussed upon the position being offered after the interview process. We look forward to receiving your resume.

Minimum Requirements:

• Two years or more previous automotive service experience.
• Ability to be on your feet for long periods of time.
• Ability to follow processes to ensure quality and safety.
• Must pass a drug test.
• Must pass a physical.
• Valid driver's license and a good driving record.
• Must display good judgment.

Responsibilities:

• Schedule service appointments by answering incoming service calls.
• Greet customers in a timely, friendly manner and obtain information.
• Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Provide the client with an accurate estimate of repair or maintenance cost, an explanation of associated costs, detailing problems and pertinent information, and secure client authorization of repair or service.
• Work in a fast-paced environment, stay organized, and manage time efficiently.
• Document work performed on each vehicle on the repair order.
• Provide an exceptional customer experience to drive loyalty.

Benefits:

• We have a comprehensive Pay Plan and Benefits package that will be explained in detail with selected job candidates.

Job Type: Full-time

Experience:

• Service Advisor: 1 year (Required)

Salary: $45,000.00 to $100,000.00 /year