Experienced Automotive Service Advisor

hendrick; United States; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

No-cost medical

401(k) match

Paid time off

Life insurance

Dental & vision

Employee vehicle discounts

College scholarship

Growth opportunities

Job summary

Darrell Waltrip Honda in Franklin, Tennessee is seeking an Experienced Service Advisor to join our award-winning dealership. You will work with customers and technicians to identify required maintenance and advise on necessary services.

The role emphasizes accurate cost estimates, scheduling, and maintaining customer satisfaction through the service process. This position offers growth opportunities and a comprehensive benefits package.

Qualifications

• 3+ years of experience in automotive or customer service.
• Excellent interpersonal, customer service, and organizational skills.
• Working knowledge of dealership operations.

Responsibilities

• Meets dealership sales goals.
• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Maintains CSI at or above Company standards.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Education

High School Diploma

Automotive

Tools

Microsoft Office

Dealership Management System

Job description

Darrell Waltrip Honda

Location: 1430 Murfreesboro Rd, Franklin, Tennessee 37067

Hendrick Automotive Group is seeking an Experienced Service Advisor at our award-winning Darrell Waltrip Honda dealership in Franklin, Tennessee!

Darrell Waltrip Honda sets itself apart with a slew of accolades, to include:

• #1 Honda Dealership in Tennessee, five years running!
• #1 Service Department in all of Hendrick Automotive Group (out of 100+ dealerships nationwide)!
• Service Department earned the Honda CSI Award and "Fixed Right the First Time" recognition for the last six consecutive years!

What our teammates receive:

• NO COST Medical and Prescription Plan Coverage with Employer-Paid Premium
• Competitive Performance-Based Pay Structure
• 401(k) Retirement Plan with Company Match
• Paid Time-Off - Vacation and Sick Time
• Basic Life Insurance with Supplemental Life Options
• Dental and Vision Insurance Options
• Employee Discounts on Vehicles and Service
• College Scholarship Program
• Clean state-of-the-art facilities
• Opportunity for growth and advancement

What our Service Advisors do:

• Meets dealership sales goals.
• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.

Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership's standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

• High School Diploma

Field of Study/Work Experience:

• Automotive

Desired Work Experience:

• 3+ years

Education/Experience:

Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

• Valid Driver's License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, mu