Experienced Automotive Service Advisor

Nielsen Automotive Group; Hampton Township (NJ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401K Retirement

Medical Benefits / vision / dental

Ongoing training

Career development

Full-time position

Job summary

Nielsen Automotive Group in New Jersey is seeking an experienced Service Advisor to join our busy service department. You will greet customers, assess service needs, explain recommended work, and liaise with technicians to maintain smooth workflow.

The role requires strong communication, a passion for excellent customer service, and prior advisor experience. Reynolds and Reynolds experience is preferred; we offer training, competitive pay with incentives, and full-time employment in a modern

Qualifications

• Previous experience as a Service Advisor in an automotive dealership or workshop.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Good computer literacy and experience with dealership management systems (preferred).
• Ability to work under pressure while maintaining attention to detail.
• Valid driver's license.

Responsibilities

• Greet customers and accurately assess their vehicle service needs.
• Prepare repair orders and provide clear explanations of recommended work.
• Liaise between customers and technicians to ensure efficient workflow.
• Provide regular updates on vehicle progress and estimated completion times.
• Upsell maintenance services and additional repairs where appropriate.
• Process invoices and maintain accurate customer records.
• Deliver an outstanding customer experience from start to finish.

Skills

Excellent communication

Customer service

Organizational skills

Time management

Automotive knowledge

Dealership Management System

Tools

Reynolds and Reynolds

Job description

Experienced Service Advisor

Join Our Team!

We are looking for an experienced Service Advisor to join our busy and customer-focused automotive service department. If you have a passion for delivering exceptional customer service, strong automotive knowledge, and thrive in a fast-paced environment, we'd love to hear from you. Reynolds and Reynolds experience preferred.Must have previous Advisor experience.

Key Responsibilities:

• Greet customers and accurately assess their vehicle service needs.
• Prepare repair orders and provide clear explanations of recommended work.
• Liaise between customers and technicians to ensure efficient workflow.
• Provide regular updates on vehicle progress and estimated completion times.
• Upsell maintenance services and additional repairs where appropriate.
• Process invoices and maintain accurate customer records.
• Deliver an outstanding customer experience from start to finish.

Requirements:

• Previous experience as a Service Advisor in an automotive dealership or workshop.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Good computer literacy and experience with dealership management systems (preferred).
• Ability to work under pressure while maintaining attention to detail.
• Valid driver's license.

What We Offer:

• Competitive salary with performance incentives and commissions.
• Ongoing training and career development.
• 401K Retirement
• Medical Benefits/ vision/ dental
• Supportive team environment.
• Modern workshop and facilities.
• Full-time, permanent position.

Who We Are:

Nielsen Automotive Group began with a single dealership in Rockaway, NJ, in 1982; however, the story really begins in the 1970s, when Eric Nielsen began his automotive career as a lot porter. Eric's eye for detail, commitment to excellence, and unwavering loyalty helped him quickly climb the ranks and eventually land the role of dealer principal at Dover Chrysler Plymouth. Eric's values immediately helped him impress manufacturers, vendors and most importantly, customers and he built a sterling reputation that allowed him to expand his reach. The organization grew to five locations in the next 30 years and nearly tripled in the dozen years that followed to 14 dealerships in 2024.

Eric and the Nielsen Automotive Group have received several industry honors along the way thanks to his people-first approach, culminating in Eric being named New Jersey's Time Magazine Dealer of the Year in 2018. "The most rewarding aspect of my retail automotive career is being able to provide a great work environment for my employees. One in which they can advance and provide for their families." In addition to building relationships and setting his employees up for success, Eric has been a pillar of the community. His charitable involvement is far-reaching, including in support of the March of Dimes, the American Cancer Society, St. Clare's Foundation, several pet rescue and adoption services, and many more. This spirit of service is as strong as ever within Nielsen Automotive Group.