Experienced Auto PD Claims Representative

Plymouth Rock Company; Boston (MA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

4 weeks PTO

Free onsite gym

Tuition Reimbursement

Health insurance (Day 1)

Wellness program

Auto/home insurance discounts

401(k) with employer contribution

Job summary

The Plymouth Rock Company is seeking an Experienced Auto PD Claims Representative to manage auto property damage claims from our Boston, MA office. The role emphasizes exceptional customer service, clear communication, and professional conduct in a fast-paced environment.

Responsibilities include analyzing policy provisions, investigating incidents, negotiating settlements within authority, and coordinating with field staff, brokers, and insureds while maintaining privacy and compliance

Qualifications

• Licensed in CT, NH, RI and other states preferred.
• Minimum of 2 years of related PD claim experience.
• Proficiency with Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication, organizational, and customer service skills.

Responsibilities

• Investigate and interpret policy provisions to determine coverage for auto property claims.
• Investigate auto accidents to assess liability by interviewing claimants, witnesses, and officers.
• Evaluate and adjust reserves as necessary and prepare dispatch instructions for field personnel.
• Negotiate and settle claims within authority and seek supervisor approval when needed.
• Maintain follow-up on pending files and inform insureds, claimants, and brokers of claim status.
• Handle subrogation processes and related legal handling when applicable.

Skills

Customer service

Communication

Organizational skills

Phone handling

Education

Licenses in CT/NH/RI or other states preferred

Tools

Microsoft Office Suite

Job description

Experienced Auto PD Claims Representative

#26-1710

Job Description

The Experienced Auto PD Claims Representative is responsible for managing Auto Property Damage claims within our “Auto PD Claim Unit.” This role demands a high level of customer service, patience, and professionalism while working in a fast-paced environment with significant phone interaction. Strong customer service, organizational, verbal, and written communication skills are essential. The ability to navigate adversarial situations with professionalism is critical. Comparative negligence claim handling experience is a requirement for the role.

Essential Functions and Responsibilities:

• Policy Analysis:
• Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims.
• Identify and investigate contested coverage claims that may require a roundtable discussion.
• Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties.
• Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages.
• Claims Management:
• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance.
• Maintain effective follow-up systems on pending files, advising insureds, claimants, and brokers on claim status.
• Act as an intermediary between the company, preferred vendors, and customers to resolve disputes.
• Ensure adherence to privacy guidelines, laws, and regulations in claims handling.
• Backup for handling Commercial Auto Claims
• Subrogation and Legal Handling:
• Investigate and initiate subrogation processes when applicable.
• Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims.
• Administrative Duties:
• Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly.
• Process incoming and outgoing mail timely and in accordance with state guidelines.
• Complete other duties as assigned.

Qualifications and Education:

• Licensed in CT, NH, RI & other foreign states is preferred.
• A minimum of 2 years of related PD claim experience is required
• Proficiency in personal computer skills, including Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication, organizational, and customer service skills.

Perks and Benefits:

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

Salary Range - $50,000 - $80,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Location(s)

695 Atlantic Avenue, Boston , Massachusetts 02111 , United States

Plymouth Rock is committed to a policy ofnon-discrimination and equal opportunity for all qualified applicants andemployees without regard to race, color, religion, gender, sexual orientation,age, national origin, ancestry or disability.

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