Experience Strategy/User Experience (UX) Lead

Qualified Digital LLC; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Qualified Digital (QD) is seeking an Experience Strategy/UX Lead to join our fast-growing CX team in a full-time, remote position. The role blends strategic vision with practical day-to-day guidance, shaping UX research, testing, and design strategies for client engagements.

The candidate will define personas, journeys, and experience flows, work within a design system, and collaborate with cross-disciplinary teams to deliver customer value across the digital experience lifecycle.

Qualifications

• 6+ years as a UX designer or agency professional.
• Complete familiarity and expertise in UX design, research, and testing deliverables and activities.
• Figma proficiency is required.
• Exceptional communication and facilitation skills; ability to communicate clearly to clients.
• Ability to lead projects and initiatives with some oversight from a Director-level UX practitioner.
• Ability to create high-quality UX deliverables with minimal oversight.
• Experience with Adobe Experience Manager or similar CMS.
• Experience with healthcare organizations and B2B is a plus.

Responsibilities

• Be a storyteller; understand goals and what data is needed to meet them.
• Keep the consumer's best interests in mind while aligning with client goals.
• Define and conduct research to gain insights and drive project strategy.
• Create and facilitate workshops with client teams to achieve consensus.
• Drive a strategic vision to reimagine the core experience for clients.
• Build roadmaps with opportunities that deliver incremental customer value.
• Draft measurement plans to prove value pre- and post-launch.
• Define personas, journey maps, and experience flows from research.

Skills

UX Design

UX Research

Figma

Client Communication

Project Leadership

UX Deliverables

Tools

Adobe Experience Manager

Job description

Experience Strategy/User Experience (UX) Lead

Remote

About the Role

We’re seeking a Experience Strategy/UX Lead to join our fast-growing CX team. This is a full-time, remote position.

The QD CX team focuses on the holistic digital experience and how touch points drive value and goals for the business. The team brings together inputs from the business, overall market and economic conditions, technology, design, analytics, and brand to define the overall digital roadmap and solution for clients. We act as trusted advisors to our clients, inspiring them with expert strategic guidance and compassion, and seeing it through the lifecycle of an engagement.

The Experience Strategy/UX Lead is responsible for defining and implementing UX research, testing and design strategies. The ideal candidate for this position blends a strategic mindset with practical day-to-day team guidance.

Responsibilities

• Be a storyteller; understand the goals, what data or information we need to meet and exceed those goals, and how to create a narrative that excites, inspires, and provides direction for both the client and the internal team
• Have the consumer’s best interests in mind at all times, while also being an expert in the client’s business; focus on creating experiences that provide tangible value
• Help define and conduct the research needed to gain insights and drive the project strategy, understanding how to right-size activities to scope and timeline without sacrificing Voice of Customer insights. Research could include: Voice of Customer (VoC) surveys and interviews, concept testing and market validation, stakeholder discussions and workshops, testing and optimization programs, and everything in between
• Create and facilitate workshops with client teams to achieve consensus, promote understanding, and gain buy-in
• Drive and execute on a strategic vision to reimagine the core experience for our clients
• Use research, Voice of Customer feedback, data, and experimentation to identify and define opportunities, working with cross-disciplinary to prioritize, building out a roadmap that allows incremental phases that drive real customer value
• Work with other disciplines to draft a measurement plan that proves the value of the experience pre and post launch
• Define user personas, journey maps, and experience flows based on research findings
• Translate user insights into design concepts, sketches, wireframes, and high-fidelity prototypes accompanied by annotations
• Work within a design system
• Work with a cross-disciplinary project team to bring prioritized opportunities to life through interactive concepts, planning and moderating consumer-viability research and testing on these concepts to ensure value in the market
• Conduct Service Design workshops to understand consumer, operational, and technical pain points and opportunities, as well as orchestrate the service design for optimized and/or net new experiences
• Conduct testing, both formative and evaluative; create insightful and actionable findings read-outs
• Have interest in and a working knowledge of the most current accessibility principles and guidelines
• Give visual design feedback and critique to push and pressure-test the work
• Provide strong representation for UX design and customer experience within and outside of the organization
• Keep tabs on trends, best practices, and emerging standards in the digital landscape
• Act as an ambassador to our culture, centering first on humans – always

Qualifications

• 6+ years of experience as a UX designer or professional at an agency
• Complete familiarity and expertise in UX design, research, and testing deliverables and activities
• Figma proficiency is required.
• Exceptional communication and facilitation skills at multiple levels; a strong ability to communicate clearly and directly to clients
• Ability to lead projects and initiatives with some oversight from a Director-level UX practitioner
• Ability to create high-quality, key deliverables for UX work with minimal oversight
• Ability to manage several projects at once
• Experience with Adobe Experience Manager or similar content management systems
• Experience with healthcare organizations and B2B is a plus

About QD

Qualified Digital (QD) is a full-service digital agency focused on imagining, building, measuring, and improving digital experiences across marketing ecosystems. We specifically focus on the integration of systems related to experience strategy and design, WCM/CMS strategy, and implementation, optimization and personalization, marketing automation, CDP, and data analytics.

QD is a team of experts who know the value of building connections for our clients – and ourselves too! Our mission is to advance the healthiest and most connected brands around. We’re looking for people with unique voices and talents, insatiable curiosity, and a desire to be recognized for all that you are and do to help us create and orchestrate experiences & operations that are connected, human and intelligent.

As a woman-owned and LGBTQIA+-owned business, we understand that diversity isn’t a box to tick or a quota to hit; it’s in the very fabric of the work we do. Even if you don’t feel you meet every single qualification listed above, we strongly encourage you to apply – especially if you are in a historically-disenfranchised group. QD is dedicated to creating an inclusive, welcoming employee experience for all, regardless of gender identity, gender presentation, religion, sexual orientation, age, or disability.

Bring your best self – your whole self – and do the work of your life here at QD!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Qualified Digital’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.