Experience Specialist (Med Spa Coordinator)

Socket.dev; Dallas (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health, Dental and Vision benefits

Paid time off

401k with matching

Parental leave

Spa discounts

Ongoing training

Job summary

Viva, Austin's premier day and med spa, is seeking a Med Spa Patient Coordinator to join our nurturing team focused on delivering five-star hospitality. In this role you will coordinate front-desk operations, support aesthetics services, and help maximize guest satisfaction and revenue through smart rebooking and upselling.

The ideal candidate has at least one year of spa experience, exceptional communication skills, and a calm, warm demeanor.

Qualifications

• Minimum one year of professional spa experience.
• Ability to work weekends, evenings, and holidays with a rotating schedule.
• Strong sales focus with KPI-driven performance.
• Warm, calm, nurturing demeanor with professional communication.
• Comfort using MS Office or Google Drive to coordinate bookings and records.

Responsibilities

• Coordinate and oversee the day-to-day operations of our med spa services, including laser treatments, injectables, and other advanced aesthetic and wellness treatments.

Skills

Five-star service

Sales-driven

Time management

Relationship building

Professional communication

MS Office / Google Drive

Tools

MS Office

Google Drive

Job description

Are you passionate about creating exceptional experiences in the dynamic world of aesthetics and wellness? As a Med Spa Patient Coordinator at Viva, Austin's premier day + med spa, you’ll be joining a nurturing team that is focused on providing 5-star level hospitality. We're on the lookout for individuals who excel in delivering five-star service, possess strong sales skills, and thrive in a collaborative setting.

TheBESTMed Spa in Austin

LIVE LIFE LOVE LIFE

Viva is an Austin based, day and med spa started in June of 2005 by three women who innovated the Austin industry by bringing Med + Day Spa under one roof. We're fast growing, hip and locally-owned, with four locations in Central Austin + Round Rock. We attribute much of our success to our incredible employees, and are firm believers in taking care of our talented people who, in turn, pamper our med spa guests with 5-star care.

VOTED BEST SPA

Austin Chronicle; Austin Monthly; and Austin Young Chamber of Commerce

We're extremely proud to have been ranked Best Places to Work by the Austin Business Journal four times. Our low employee turnover rate is a testament to our most important values, including providing a happy and prosperous employee experience by maintaining a safe and nourishing place to work, along with a fun & caring culture, and a growing list of competitive benefits.

Is Seeking Experts LikeYOU

• At least one year of professional experience in a Med or Day Spa
• Ability to work weekends, evenings, holidays along with a rotating schedule
• Willingness to make a minimum 1 year commitment to the department
• A warm, calm&nurturing demeanor
• 5 Star customer service finesse
• Efficient use of timeand superior time management skills
• Laser-focuson high average ticket price, and on rebooking, cross-booking and upgrading
• Sales driveto exceed KPIs, and are motivated by incentives and education
• An acute attention to detail;and ability to think on your feet
• Responsibility. You are a wellness-oriented team player, with a strong work ethic
• Curiosityandknack for building relationshipsand engaging people
• A natural ability to inspire, educateandgrow business
• Professional communication skills, both written and verbal
• Computer knowledge with working experience using MS Office and/or Google Drive
• Coordinate and oversee the day-to-day operations of our med spa services, including laser treatments, injectables, and other advanced aesthetic and wellness treatments.

At theGREATEST PLACE TO WORK

• The most awesome co-workers you can imagine!
• Among the highest pay in the industry
• Incentive & bonus potential
• Health, Dental and Vision benefits at 30 hours per week
• 1 Week PTO at 30 hours per week
• 2% Matching 401k at just 20 hours per week
• 3 Weeks Paid Parental Leave after 1 year of Employment
• Deep discounts on spa + med spa services and retail
• Ongoing training; opportunities to grow

BE HERE NOW.

If spreading love by serving people makes your heart skip a beat, and you value Authenticity, Excellence at Every Touchpoint, Doing the Right Thing, and 360 Degrees of Care,YOU BELONG HERE.

We’re proud to provide equal opportunitiesto all employees and applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, results of genetic testing or other applicable legally protected characteristics.

This position does require a background check due to the personal nature of our business.

COVID-19 considerations

Viva is proud to use hyper-clean sanitation practices, HEPA filters throughout the spas + offices in addition to state mandated sanitation/cleaning protocols. During times of pandemic, Viva carefully considers the various stage levels and the impact it has on our guests and team. As such, we implement extra protective measures to ensure the health and safety of those in our community.

Front desk. Front Desk Coordinator. Med Spa Coordinator. Medical Spa Receptionist. Patient Care Coordinator. Med Spa Coordinator. Aesthetics Coordinator.