Experience Specialist (Med Spa Coordinator)

VIVA DAY SPA LLC; Austin (TX); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

PTO 1 week

401k match

Parental leave

Employee discounts

Training & growth

Job summary

Viva Day Spa LLC in Austin, TX is seeking an Experience Specialist (Med Spa Coordinator) to join a hospitality-driven team. The role emphasizes five-star service, strong sales, and collaboration, with a schedule that includes weekends and evenings and a compensation range of $19.00 to $23.00 annually.

The ideal candidate has at least one year in a Med/Day Spa, excellent time management, and a drive to exceed KPIs. Benefits include health, dental, vision, PTO, and growth opportunities.

Qualifications

• At least one year of professional experience in a Med or Day Spa.
• Willingness to work weekends, evenings, holidays with rotating schedule.
• Must commit to a minimum 1 year in the department.
• Strong time management and attention to detail.
• Sales-driven with focus on rebooking, cross-booking and upgrades.
• Excellent communication and relationship-building skills.
• Professional written and verbal communication abilities.
• Experience coordinating spa services and operations.

Responsibilities

• Coordinate and oversee day-to-day med spa operations and services.
• Drive high average ticket price through upselling and rebooking.
• Maintain high level of guest service and education.
• Manage schedules and ensure smooth clinic workflows.

Skills

Sales

Time management

Customer service

Communication

Tools

MS Office

Google Drive

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Experience Specialist (Med Spa Coordinator)

Austin, TX, US

6 days ago Requisition ID: 1186

Salary Range: $19.00 To $23.00 Annually

Are you passionate about creating exceptional experiences in the dynamic world of aesthetics and wellness? As a Med Spa Patient Coordinator at Viva, Austin's premier day + med spa, you’ll be joining a nurturing team that is focused on providing 5-star level hospitality. We're on the lookout for individuals who excel in delivering five-star service, possess strong sales skills, and thrive in a collaborative setting.

The BEST Med Spa in Austin

LIVE LIFE LOVE LIFE

Viva is an Austin based, day and med spa started in June of 2005 by three women who innovated the Austin industry by bringing Med + Day Spa under one roof. We're fast growing, hip and locally-owned, with four locations in Central Austin + Round Rock. We attribute much of our success to our incredible employees, and are firm believers in taking care of our talented people who, in turn, pamper our med spa guests with 5-star care.

VOTED BEST SPA

Austin Chronicle; Austin Monthly; and Austin Young Chamber of Commerce

We're extremely proud to have been ranked Best Places to Work by the Austin Business Journal four times. Our low employee turnover rate is a testament to our most important values, including providing a happy and prosperous employee experience by maintaining a safe and nourishing place to work, along with a fun & caring culture, and a growing list of competitive benefits.

Is Seeking Experts Like YOU

At least one year of professional experience in a Med or Day Spa

Ability to work weekends, evenings, holidays along with a rotating schedule

Willingness to make a minimum 1 year commitment to the department

Efficient use of time and superior time management skills

Laser-focus on high average ticket price, and on rebooking, cross-booking and upgrading

Sales drive to exceed KPIs, and are motivated by incentives and education

An acute attention to detail ; and ability to think on your feet

Responsibility . You are a wellness-oriented team player, with a strong work ethic

Curiosity and knack for building relationships and engaging people

A natural ability to inspire, educate and grow business

Professional communication skills , both written and verbal

Computer knowledge with working experience using MS Office and/or Google Drive

Coordinate and oversee the day-to-day operations of our med spa services , including laser treatments, injectables, and other advanced aesthetic and wellness treatments.

At the GREATEST PLACE TO WORK

The most awesome co-workers you can imagine!

Among the highest pay in the industry

Health, Dental and Vision benefits at 30 hours per week

1 Week PTO at 30 hours per week

2% Matching 401k at just 20 hours per week

3 Weeks Paid Parental Leave after 1 year of Employment

Deep discounts on spa + med spa services and retail

Ongoing training; opportunities to grow

BE HERE NOW.

If spreading love by serving people makes your heart skip a beat, and you value Authenticity, Excellence at Every Touchpoint, Doing the Right Thing, and 360 Degrees of Care, YOU BELONG HERE.

We’re proud to provide equal opportunities to all employees and applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, results of genetic testing or other applicable legally protected characteristics.

This position does require a background check due to the personal nature of our business.

COVID-19 considerations

Viva is proud to use hyper-clean sanitation practices, HEPA filters throughout the spas + offices in addition to state mandated sanitation/cleaning protocols. During times of pandemic, Viva carefully considers the various stage levels and the impact it has on our guests and team. As such, we implement extra protective measures to ensure the health and safety of those in our community.