Experience Service Technician-Fire Alarm & Security Systems

Axcex Media LLC; Roanoke (VA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Service Technician specializing in fire alarm and security systems. This role involves inspecting, maintaining, and upgrading essential safety systems, ensuring compliance with regulations while delivering exceptional customer service. The ideal candidate will thrive in a dynamic environment, demonstrating technical expertise and a commitment to quality. With opportunities for professional growth and a comprehensive benefits package, this position offers a rewarding career path in a rapidly growing company dedicated to safeguarding lives and property.

Benefits

Market-leading compensation

Weekly salary + per diem

Comprehensive benefits package

Ongoing professional development

401(k) retirement plan

Paid time off

Qualifications

• Experience in inspecting and maintaining fire alarm and security systems.
• Ability to work at heights and carry 75 lbs.

Responsibilities

• Perform inspections and repairs of fire alarm and security systems.
• Collaborate with clients to explain system functionality and repairs.
• Maintain accurate documentation of service reports and inspections.

Skills

Technical expertise in fire alarm systems

Customer service skills

Attention to detail

Problem-solving skills

Education

NICET Level I certification

State-specific certification

Tools

HILTI systems

STI systems

Job description

Axcex Media LLC seeks an experienced Service Technician - Fire Alarm & Security Systems based in and around the Greater Roanoke, VA area.

ROLE DESCRIPTION:

We are seeking a highly skilled and experienced Service Technician to join our team in Virginia. The ideal candidate will have a strong background in inspecting, maintaining, repairing, and upgrading fire alarm, security, and life safety systems. This role requires technical expertise, attention to detail, and a customer-focused attitude.

PRIMARY RESPONSIBILITIES:

1. Perform routine inspections, testing, maintenance, and repairs of fire alarm, security and life safety systems to ensure compliance with local, state, and federal regulations.
2. Competence with the use of required tools and test equipment.
3. Diagnose system malfunctions and execute necessary repairs efficiently and effectively.
4. Programming and software knowledge with a variety of life safety systems.
5. Collaborate with clients to provide clear explanations of system functionality, required repairs, and recommended upgrades.
6. Maintain accurate documentation of service reports, inspections, and repairs using company systems.
7. Arrive punctually at assigned work locations and ensure the timely completion of scheduled projects.
8. Stay up to date with industry advancements, codes, and standards to ensure the highest quality of service.
9. Adhere to all safety guidelines and protocols while working on client sites.
10. Provide exceptional customer service, fostering long-term client relationships and satisfaction.

BASIC POSITION REQUIREMENTS:

1. Industry experience is required.
2. NICET Level I (minimum) or state-specific certification preferred.
3. Experience with HILTI or STI systems is preferred.
4. The ability to be on call and to travel 100%, including day-to-day job sites and extended trips outside the territory to meet client demand and deadlines required.
5. Residency in Virginia is required.
6. Reliable transportation and a valid driver’s license with a clean record for the past three years required.
7. Comfortable with heights and stable on a ladder required.
8. Ability to carry 75 lbs. required.
9. Ability to pass a background check and routine drug tests required.
10. Commitment to a 100% tobacco, vape, and drug-free work environment required.

WHAT WE OFFER:

1. Market-leading compensation commensurate with experience.
2. Weekly salary + per diem when on the road.
3. A challenging yet rewarding work environment with endless opportunities for growth.
4. Comprehensive benefits package including medical, dental, and vision insurance; option to contribute to short term and long-term disability and life insurances, 401(k) retirement plan; paid time off.
5. Ongoing professional development opportunities through experienced staff training and on-site Corporate Training Facility.
6. Cutting-edge technological expertise in integrated systems solutions.

ABOUT AXCEX MEDIA LLC

Join Axcex Media LLC, a rapidly growing fire alarm and security solutions company known for its innovative approach and commitment to safeguarding lives and property. Axcex Media LLC provides tailored solutions to meet the evolving needs of our commercial and industrial clients. We take pride in delivering exceptional service, embracing innovation, and creating a dynamic workplace.

Visit our company website: www.axcexmedia.com