Tech Specialist 3 - Embedded Project Management - Remote

M.C. Dean; Virginia, Tysons (MN, VA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a Tech Specialist 3 in Embedded Project Management. This role is pivotal in overseeing the delivery of cutting-edge physical security systems, ensuring compliance, and managing timelines. You will engage with various teams, troubleshoot complex system issues, and provide advanced support. Ideal candidates will have extensive experience in electronic security systems, a knack for project coordination, and the ability to communicate effectively with stakeholders. Join a collaborative environment that values innovation and offers professional growth opportunities.

Benefits

Professional and technical training

Leadership development

Tuition reimbursement

Open communication with leadership

Qualifications

• 10+ years of experience with electronic security systems installation and troubleshooting.
• Proficiency with scheduling tools and willingness to travel extensively.

Responsibilities

• Manage physical security system support to meet service level agreements.
• Troubleshoot systems using advanced networking and system administration skills.
• Provide Tier 3 support to the system administration team.

Skills

Electronic Security Systems Installation

Troubleshooting

System Administration

Advanced Networking Skills

Communication

Tools

Microsoft Project

CCure 9000

DVTel Digital Video Systems

Microsoft SQL Server

Networking Equipment (Dell SAN, Brocade, Cisco)

Symantec Netbackup

UNIX

Windows OS

Job description

Overview

We are seeking a Tech Specialist 3 - Embedded Project Management to join our Security and Electronic Systems (SES) business unit. This role involves overseeing the delivery of physical security systems, ensuring compliance, managing timelines, and engaging with partner teams. Responsibilities include coordinating design handoffs, resolving challenges, reviewing project submittals, attending meetings, reporting project status, managing system programming and equipment delivery, and supporting system commissioning and turnover. The position requires managing project-level coordination from design to acceptance and ensuring documentation and processes are followed.

Key Responsibilities:

1. Manage physical security system support to meet service level agreements.
2. Analyze system performance and recommend improvements.
3. Resolve complex system issues for security systems and networks.
4. Provide Tier 3 support to the system administration team.
5. Program and integrate systems globally.
6. Troubleshoot systems using advanced networking and system administration skills.
7. Communicate with customers, vendors, and system administrators.
8. Train system users and support personnel.
9. Modify and analyze preventive maintenance checklists.
10. Troubleshoot performance issues and implement corrective actions.
11. Perform preventive maintenance, including backups and database checks.
12. Document system performance and support records.
13. Set up desktop hardware and operating systems.
14. Research and evaluate existing and future systems.
15. Perform final programming and onsite support post-deployment.
16. Read and interpret engineering drawings and SOP/SOW documentation.
17. Maintain test lab equipment and support performance evaluations.
18. Coordinate with engineering for design efficiency and support remote system interfaces.
19. Provide advanced database support and conduct R&D on new systems.
20. Delegate tasks to Level I and II specialists using design documents.
21. Ensure PITCO build outs adhere to SOWs and coordinate installation issues.
22. Support field personnel with installation issues and document support calls.
23. Research new system manufacturers and perform duties with minimal supervision.

Qualifications:

• No clearance required.
• Minimum 10+ years of experience with electronic security systems installation, troubleshooting, or testing.
• Willingness to travel extensively to project sites.
• Proficiency with scheduling tools like Microsoft Project.

Desired Certifications and Skills:

• CCure 9000 Access Control System
• DVTel Digital Video Systems
• Microsoft SQL Server and Server 2008
• Networking equipment (Dell SAN, Brocade, Cisco)
• Symantec Netbackup, UNIX, Windows OS
• CCNA, A+, Network+ certifications

What We Offer:

• A collaborative environment driven by innovation and core values of agility, expertise, and trust.
• Leadership opportunities with industry support.
• Professional and technical training, leadership development, and tuition reimbursement.
• Open communication with leadership and management.

Abilities:

• Ability to work with extended computer screen time.
• Prolonged sitting and reaching.
• Finger dexterity for keyboard and device manipulation.
• Effective listening, speaking, reading, and comprehension skills.
• Applying rules to solve specific problems.
• Understanding spoken information and ideas.