Experience Researcher Senior Associate

JPMorgan Chase; Columbus (OH); On-site; USD 109,250 - 155,000; Full time

Job summary

JPMorgan Chase is seeking an Experience Research Senior Associate to shape user experiences across our products and services, leveraging advanced research methods to translate customer needs into actionable insights.

You will lead studies that inform design, architecture, and functionality, collaborating with cross‑functional teams to ensure insights influence product decisions and success metrics. Strong communication and strategic thinking are essential.

Qualifications

• 3+ years of experience in UX research using advanced methods.
• Proficiency in quantitative and qualitative research methods.
• Advanced knowledge of UX design principles and ethnography.
• Understanding how current research practices inform design.

Responsibilities

• Conduct and execute research studies using advanced methods to gather customer insights.
• Analyze data to identify patterns and provide actionable recommendations for UX decisions.
• Collaborate with cross-functional teams to integrate insights into product development.
• Develop and refine experience research strategies aligned with business goals.
• Stay current with industry trends and apply knowledge to team insights.

Skills

UX research experience

Quantitative methods

Qualitative methods

Ethnography

UX design principles

Job description

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting‑edge research, influencing product design and functionality.

As an Experience Research Senior Associate in CAO, Supplier Services, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross‑functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Job responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
• Collaborate with cross‑functional teams to ensure the integration of user insights into product development processes based on research findings
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
• Stay current with industry trends and incorporate knowledge into team insights

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs

Preferred qualifications, capabilities, and skills

• Service design experience and experience with complex, technical systems preferred.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

New York,NY $109,250.00 - $155,000.00 / year; Brooklyn,NY $109,250.00 - $155,000.00 / year