Experience Researcher Senior Associate

J.P. Morgan; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. seeks an Experience Research Senior Associate to shape user experiences across products and services. You will design and lead studies, analyze data, and translate insights into actionable recommendations.

You will collaborate with cross-functional teams to integrate findings into product development and strategies, driving impact and customer-centric design. With 3+ years in UX research, you will apply advanced methods to influence product architecture and functionality,

Qualifications

• 3+ years in generative/evaluative UX research with advanced methods.
• Proficiency in quantitative and qualitative methods, including surveys, interviews, ethnography and analysis.
• Strong knowledge of UX design principles, emphasizing ethnography's impact on user experiences.
• Deep understanding of current research methodologies to inform experience design decisions.

Responsibilities

• Conduct and execute research studies using advanced methods (surveys, interviews, ethnography and mixed methods).
• Analyze and interpret data to identify patterns and inform UX decisions and improvements.
• Collaborate with cross-functional teams to integrate user insights into product development processes.
• Contribute to experience research strategies and align craft work with business goals and success metrics.
• Stay current with industry trends and incorporate knowledge into team insights.

Skills

User experience research

Qualitative research

Quantitative research

UX design principles

Research methodologies

Job description

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting‑edge research, influencing product design and functionality.

As an Experience Research Senior Associate in CAO, Supplier Services, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross‑functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Job responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
• Collaborate with cross‑functional teams to ensure the integration of user insights into product development processes based on research findings
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
• Stay current with industry trends and incorporate knowledge into team insights

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs

Preferred qualifications, capabilities, and skills

• Service design experience and experience with complex, technical systems preferred.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.