Experience Planning Specialist (Remote)

Nexora Talent; Tampa (FL); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible work environment

Ongoing training and support

Opportunities for growth and career 发展

Job summary

Nexora Talent in Tampa, FL is seeking an Experience Planning Coordinator to support clients by coordinating personalized service experiences and delivering high-quality assistance throughout the planning process.

You will collaborate with internal teams, manage client requests, maintain accurate records, and provide proactive support via phone, email, and chat in a remote or fast-paced environment. Flexible work options and opportunities for growth are offered.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work independently and in a remote or fast-paced environment.
• Basic computer proficiency (email, scheduling tools, CRM systems).
• Previous customer service or coordination experience is a plus.

Responsibilities

• Assist clients with planning and coordinating customized service experiences.
• Provide timely and professional customer support via phone, email, and chat.
• Manage client requests, updates, and follow-ups in a timely manner.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records and documentation of client interactions.
• Identify client needs and recommend appropriate solutions.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Remote work

CRM systems

Tools

CRM systems

Scheduling tools

Email

Job description

We are seeking a detail-oriented and customer-focused Experience Planning Coordinator to join our growing team. In this role, you will support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

Key Responsibilities:

• Assist clients with planning and coordinating customized service experiences
• Provide timely and professional customer support via phone, email, and chat
• Manage client requests, updates, and follow-ups in a timely manner
• Collaborate with internal teams to ensure seamless service delivery
• Maintain accurate records and documentation of client interactions
• Identify client needs and recommend appropriate solutions

Requirements:

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work independently and in a remote or fast-paced environment
• Basic computer proficiency (email, scheduling tools, CRM systems)
• Previous customer service or coordination experience is a plus

What We Offer:

• Flexible work environment
• Ongoing training and support
• Opportunities for growth and advancement
• Competitive compensation based on performance