Experience Planning Specialist (Remote)

Nexora Talent; Phoenix (AZ); Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Flexible work environment

Training and development

Opportunities for growth

Job summary

Nexora Talent in Phoenix, United States, is seeking an Experience Planning Coordinator to join our growing team. You will support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

The role emphasizes strong communication, organization, and the ability to work independently in a remote or fast-paced environment.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work independently in a remote or fast-paced environment.
• Basic computer proficiency with email and scheduling tools.
• Experience in customer service or coordination is a plus.

Responsibilities

• Assist clients with planning and coordinating customized service experiences.
• Provide timely and professional customer support via phone, email, and chat.
• Manage client requests, updates, and follow-ups promptly.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records of client interactions.
• Identify client needs and recommend appropriate solutions.

Skills

Communication

Interpersonal skills

Organization

Time management

Remote work

CRM systems

Email handling

Scheduling tools

Tools

CRM systems

Scheduling tools

Job description

We are seeking a detail-oriented and customer-focused Experience Planning Coordinator to join our growing team. In this role, you will support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

Key Responsibilities:

• Assist clients with planning and coordinating customized service experiences
• Provide timely and professional customer support via phone, email, and chat
• Manage client requests, updates, and follow-ups in a timely manner
• Collaborate with internal teams to ensure seamless service delivery
• Maintain accurate records and documentation of client interactions
• Identify client needs and recommend appropriate solutions

Requirements:

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work independently and in a remote or fast-paced environment
• Basic computer proficiency (email, scheduling tools, CRM systems)
• Previous customer service or coordination experience is a plus

What We Offer:

• Flexible work environment
• Ongoing training and support
• Opportunities for growth and advancement
• Competitive compensation based on performance