Experience Planning Specialist (Remote)

Nexora Talent; Chicago (IL); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Ongoing training and support

Growth opportunities

Competitive compensation

Job summary

Nexora Talent is seeking an Experience Planning Coordinator to support clients by coordinating personalized service experiences from a remote setting. You will ensure smooth communication and deliver high-quality assistance throughout the planning process, working with internal teams to guarantee seamless service delivery.

The role emphasizes excellent communication, strong organizational skills, and the ability to work independently in a dynamic environment.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong organizational and time-management skills.
• Ability to work independently in remote or fast-paced settings.
• Basic computer proficiency with email, scheduling tools, and CRMs.
• Previous customer service or coordination experience is a plus.

Responsibilities

• Assist clients with planning and coordinating customized service experiences.
• Provide timely and professional support via phone, email, and chat.
• Manage client requests, updates, and follow-ups promptly.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records of client interactions.
• Identify client needs and propose suitable solutions.

Skills

Communication

Organizational skills

Remote work

CRM familiarity

Customer service

Tools

CRM systems

Scheduling tools

Email clients

Job description

We are seeking a detail-oriented and customer-focused Experience Planning Coordinator to join our growing team. In this role, you will support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

Key Responsibilities:

• Assist clients with planning and coordinating customized service experiences
• Provide timely and professional customer support via phone, email, and chat
• Manage client requests, updates, and follow-ups in a timely manner
• Collaborate with internal teams to ensure seamless service delivery
• Maintain accurate records and documentation of client interactions
• Identify client needs and recommend appropriate solutions

Requirements:

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work independently and in a remote or fast-paced environment
• Basic computer proficiency (email, scheduling tools, CRM systems)
• Previous customer service or coordination experience is a plus

What We Offer:

• Flexible work environment
• Ongoing training and support
• Opportunities for growth and advancement
• Competitive compensation based on performance