Experience Planning Specialist (Remote)

Nexora Talent; Cicero (IL); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible work environment

Ongoing training and support

Growth opportunities

Competitive compensation

Job summary

Nexora Talent is seeking a detail-oriented Experience Planning Coordinator to support clients by coordinating personalized service experiences and ensuring smooth communication. You will deliver high-quality assistance throughout the planning process from a remote work setting.

Key responsibilities include coordinating customized experiences, providing timely support via multiple channels, managing client requests, and collaborating with internal teams to ensure seamless service delivery.

Qualifications

• Strong communication and interpersonal abilities.
• Excellent organizational and time-management skills.
• Ability to work independently in a remote or fast-paced setting.
• Basic computer proficiency including email and CRM systems.

Responsibilities

• Assist clients with planning customized service experiences.
• Provide timely customer support via phone, email, and chat.
• Manage client requests and follow-ups promptly.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain records of client interactions.
• Identify client needs and suggest suitable solutions.

Skills

Communication skills

Interpersonal skills

Organization

Remote work adaptability

Tools

CRM systems

Scheduling tools

Job description

We are seeking a detail-oriented and customer-focused Experience Planning Coordinator to join our growing team. In this role, you will support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

Key Responsibilities:

• Assist clients with planning and coordinating customized service experiences
• Provide timely and professional customer support via phone, email, and chat
• Manage client requests, updates, and follow-ups in a timely manner
• Collaborate with internal teams to ensure seamless service delivery
• Maintain accurate records and documentation of client interactions
• Identify client needs and recommend appropriate solutions

Requirements:

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work independently and in a remote or fast-paced environment
• Basic computer proficiency (email, scheduling tools, CRM systems)
• Previous customer service or coordination experience is a plus

What We Offer:

• Flexible work environment
• Ongoing training and support
• Opportunities for growth and advancement
• Competitive compensation based on performance