Experience Planning Specialist (Remote)

Nexora Talent; Los Angeles (CA); Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Flexible work environment

Ongoing training and support

Opportunities for growth and careerAdv

Job summary

Nexora Talent is seeking a detail-oriented Experience Planning Coordinator to join our growing team. You will support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

You will coordinate customized experiences, provide timely support via phone, email, and chat, and manage client requests from initiation to completion while collaborating with internal teams to ensure flawless service

Qualifications

• Must have strong communication and able to build rapport with clients.
• Excellent organizational and time management abilities are required.
• Able to work independently in a remote or fast-paced environment; proactive attitude.

Responsibilities

• Coordinate customized service experiences for clients.
• Provide timely support via phone, email, and chat.
• Manage client requests and follow-ups in a timely manner.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records of client interactions and outcomes.
• Identify client needs and suggest suitable solutions.

Skills

Strong communication

Interpersonal skills

Organizational skills

Remote work

CRM proficiency

Tools

Scheduling tools

CRM systems

Job description

We are seeking a detail-oriented and customer-focused Experience Planning Coordinator to join our growing team. In this role, you will support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

Key Responsibilities:

• Assist clients with planning and coordinating customized service experiences
• Provide timely and professional customer support via phone, email, and chat
• Manage client requests, updates, and follow-ups in a timely manner
• Collaborate with internal teams to ensure seamless service delivery
• Maintain accurate records and documentation of client interactions
• Identify client needs and recommend appropriate solutions

Requirements:

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work independently and in a remote or fast-paced environment
• Basic computer proficiency (email, scheduling tools, CRM systems)
• Previous customer service or coordination experience is a plus

What We Offer:

• Flexible work environment
• Ongoing training and support
• Opportunities for growth and advancement
• Competitive compensation based on performance