Experience Planning Specialist (Remote)

Nexora Talent; El Cajon (CA); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Ongoing training and support

Opportunities for growth and advance

Competitive compensation

Job summary

Nexora Talent seeks a detail-oriented Experience Planning Coordinator to support clients by coordinating personalized service experiences and ensuring proactive communication throughout the planning process. You will respond to inquiries via phone, email, and chat, manage client requests and updates, and collaborate with internal teams to guarantee seamless service delivery.

This flexible, remote-friendly role offers ongoing training, growth opportunities, and competitive compensation based on

Qualifications

• Excellent communication and interpersonal abilities.
• Strong organizational and time management skills.
• Ability to work independently in remote or fast-paced settings.
• Proficient with email, scheduling tools, and CRM systems.
• Customer service or coordination experience a plus.

Responsibilities

• Assist clients with planning customized service experiences.
• Provide timely customer support via phone, email, and chat.
• Manage client requests, updates, and follow-ups promptly.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records of client interactions.
• Identify client needs and recommend solutions.

Skills

Communication skills

Organizational skills

Time management

Independent worker

Remote work experience

Tools

CRM systems

Scheduling tools

Email clients

Job description

We are seeking a detail-oriented and customer-focused Experience Planning Coordinator to join our growing team. In this role, you will support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

Key Responsibilities:

• Assist clients with planning and coordinating customized service experiences
• Provide timely and professional customer support via phone, email, and chat
• Manage client requests, updates, and follow-ups in a timely manner
• Collaborate with internal teams to ensure seamless service delivery
• Maintain accurate records and documentation of client interactions
• Identify client needs and recommend appropriate solutions

Requirements:

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work independently and in a remote or fast-paced environment
• Basic computer proficiency (email, scheduling tools, CRM systems)
• Previous customer service or coordination experience is a plus

What We Offer:

• Flexible work environment
• Ongoing training and support
• Opportunities for growth and advancement
• Competitive compensation based on performance