Experience Host (Seasonal)

The Bureau Adventure Games; Orlando (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

The Bureau Adventure Games Orlando, FL is seeking an Experience Host (Seasonal) to deliver exceptional guest experiences from entry to exit. The role requires monitoring experiences from a control room, resetting rooms after guests complete an experience, and reporting equipment issues to the lead or management.

Seasonal hours will vary with peak traffic and may drop to 0 hours during slower times. Responsibilities include greeting guests, checking bookings, guiding them through experiences,

Qualifications

• High School Diploma or equivalent required.
• Excellent spoken and written communication.
• Strong interpersonal skills and comfort interacting with guests.
• Strong organizational and time-management skills, including multitasking.
• Ability to work as part of a team.
• Able to work from late morning to night.
• Experience interacting with guests in fast-paced environments.
• Availability on nights and weekends.
• Able to climb ladders, lift up to 50 lbs, bend, crawl, and fit into tight spaces.

Responsibilities

• Provide timely, friendly, high-quality guest experience from entrance to exit.
• Monitor and manage experiences from a control room using security cameras and show control system.
• Reset experiences to starting state with high attention to detail.
• Open and close the venue according to guidelines.
• Ask guests questions and answer inquiries as needed.
• Assist with ticket sales in person or by phone and vend merchandise/food & beverage.

Skills

Guest Service

Communication

Teamwork

Time Management

Safety Awareness

Education

High School Diploma or Equivalent

Tools

Show Control System

Job description

Experience Host (Seasonal)

The Bureau Adventure Games Orlando, Florida, United States

About this position

About The Bureau Adventure Games

The Bureau Adventure Games is redefining entertainment with next-generation, immersive experiences that go beyond traditional escape rooms. Our mission is to create one‑of‑a‑kind adventures that fully engage our guests, blending storytelling, puzzles, and interactive elements for an unforgettable journey. Join our dynamic team and be part of an innovative company that pushes the boundaries of adventure and entertainment!

About the role

• Experience Hosts provide a timely, friendly, and high-quality guest experience. They ensure a positive guest experience from entrance to exit. This includes monitoring and managing experiences from a control room using security cameras and a show control system, resetting experiences to their starting state with a high attention to detail, and reporting when equipment involved in experiences no longer works or becomes damaged. Hosts are responsible for opening and closing the venue according to venue guidelines.
• This position is considered Seasonal meaning the amount of hours scheduled will vary depending upon the Seasonal foot traffic of our area. Seasonal Experience Hosts will be expected to work a minimum number of hours during our Peak Seasons, but during our slower times may be scheduled as few as 0 hours. Seasonal Experience Hosts are able to pick up additional hours as long as they have the required training for the position.

What you'll do

• Guest Service
• Exercise composure, attention to detail, and commitment to ensuring an excellent guest service experience from guests arrival to their departure.
• Effectively and promptly communicate information to guests (both in the venue and before arriving, using phone, text and email as needed) to ensure smooth operations and guest satisfaction.
• Swiftly identify and appropriately address discontent guests. Promptly diffuse any tense situations with guests. Proactively identify situations and anything that could lead to discontented guests and quickly address them.
• Attend the lobby and check guests in as they arrive. Confirm guest bookings/tickets with our system, ensure they sign waivers. In a timely fashion, greet guests when their experience is over and walk them into the lobby for the offboarding process. Answer any guest questions as needed.
• Quality & Cleanliness
• Follow venue cleaning guidelines. Experience guides will be responsible for cleaning all areas including, but not limited to the lobby, bathrooms, games, outside areas, and employee areas during their shifts.
• Identify any repairs needed for the venue and either resolve them or report them to the appropriate lead or manager.
• Safety
• Ensure guest safety and report any concerns immediately. Implement solutions swiftly and elevate as needed.
• Game Operations
• Open and close venue following appropriate procedures.
• Simultaneously monitor and manage multiple guest experiences from a control room using a closed circuit TV system and a digital control panel. Respond to guest requests for assistance and ensure that guests are not destroying property and are conducting themselves safely.
• Reset rooms to their original states after guests have completed an experience. Return items to their original places, fix set dressing, close doors, etc. Report any issues to your Manager and collaborate to implement solutions. Assist other Experience Guides on their reset if needed.
• Assist guests with ticket sales in person or via phone depending on the guests’ needs. Offer and sell venue merchandise and food and beverage, including alcoholic beverages. (Training will be provided).
• Misc
• Assist with special events outside of normal operating hours on occasion.
• Complete any projects or tasks assigned by Team Leader or Management for the successful operation of the venue.

Qualifications

• REQUIRED
• Education: High School Diploma or equivalent.
• Excellent spoken and written communication.
• Strong interpersonal skills and comfort interacting with guests.
• Strong organizational and time-management skills, including the ability to handle multiple tasks simultaneously.
• Strong ability to work as part of a team
• Ability to work from late morning or early afternoon to night
• Experience interacting with guests and staff in a fast paced environment.
• Availability on nights and weekends
• Ability to climb ladders, lift up to 50 lbs without assistance, bend, crawl, and fit into tight spaces.
• Spoken and Written Language: English
• Work Authorization: United States
• Physical Requirements: Bending, carrying, climbing, driving, lifting, pushing, pulling, reaching, sitting, standing, walking.
• PREFERRED
• One year working in an escape room or fast paced themed entertainment environment

The Bureau Adventure Games is an equal opportunity employer.

The pay range for this role is:
15 - 15 USD per hour(The Bureau Orlando)

Salary Information

$15 - $15Hourly Wage