Experience Guide

Solarity Credit Union; Yakima (WA); On-site; USD 2,342,000 - 3,571,000; Full time

Benefits offered by this job

Health coverage

Generous paid time off

Retirement plan with employer match

Gym reimbursement

Job summary

Solarity Credit Union is seeking a full-time Experience Guide at our North 5th Branch in Yakima. The role requires bilingual English/Spanish proficiency and a passion for delivering exceptional member service.

You will greet members warmly, streamline check-in, and ensure a positive, efficient branch experience from arrival to departure. Collaborate with teammates to maintain a welcoming lobby and assist with simple transactions as needed.

Qualifications

• High school diploma or equivalent.
• Strong customer service skills.
• Proactively conduct an efficient interview to understand the member's reason for visiting.
• Enthusiastically help members and create positive interactions with members and colleagues.
• Work productively in a positive team environment.
• Be bilingual English/Spanish.

Responsibilities

• Welcome and assist members with warmth and professionalism from entry.
• Streamline check-in procedures to minimize wait times for arrivals.
• Address concerns promptly to contribute to overall member satisfaction.
• Create an environment that makes individuals feel valued and welcome to return.
• Collaborate with staff to create a seamless member experience.
• Assist members with simple tasks that can be handled easily.
• Ensure the lobby area is clean, organized, and presentable.

Skills

Customer service

Bilingual English/Spanish

Interviewing

Teamwork

Education

High school diploma or equivalent

Job description

Solarity Credit Union is seeking a full-time Experience Guide for our North 5th Branch in Yakima!

Bilingual English/Spanish Required

If you're passionate about doing the right thing and want to grow your career in a people-first organization, we'd love to meet you.

We're looking for candidates who enjoy working with people and technology alike and have a good stable work history with employers. If you enjoy engaging with people, solving problems and creating positive experiences, we want to hear from you.

As an Experience Guide, you will welcome and assist members with warmth and professionalism, ensuring a positive and seamless experience from the moment they enter the credit union, fostering trust and satisfaction with every interaction.

Are we a cultural match?

We're more than a credit union-we're a team of people who care deeply about making a difference. If these values feel like a reflection of who you are, you might be right at home here:

• Courage: You take ownership, support your teammates and have the confidence to make thoughtful decisions-even when it's not easy.
• Impact: You're driven to make things better, challenge the status quo and go above and beyond for both members and coworkers.
• Passion: You bring positive energy, a member-first mindset and genuine excitement for helping others. You celebrate wins-big and small-and embrace change with enthusiasm.

The top candidate will...

• Have a high school diploma or equivalent.
• Have great customer service skills.
• Proactively create opportunities to conduct an efficient interview to understand the members' reason for visiting.
• Enthusiastically help members and create positive interactions with members and colleagues alike.
• Work productively in a positive team environment.
• Be bilingual English/Spanish.

A Day in the life of an Experience Guide...

• Ensure that every individual entering the branch has a positive and welcoming first impression.
• Streamline check-in procedures to minimize wait times and ensure a smooth experience for those arriving.
• Contribute to overall member satisfaction by addressing concerns promptly and professionally.
• Create an environment that makes individuals feel valued, comfortable, and encouraged to return.
• Work collaboratively with other staff members to create seamless and cohesive member experience.
• Assist members with simple tasks that can be handled with ease.
• Ensure the lobby area is clean, organized, and presentable.

What you'll love about working here:

• Robust health coverage - Affordable medical, dental, vision, life and disability insurance plus employer contributions to your Health Savings Account (HSA).
• Time to recharge - Generous paid time off, including vacation, sick leave and 12 paid holidays each year.
• Future-focused benefits - A retirement program with up to 6% employer match to help you plan ahead with confidence.
• Wellness support - Access to an Employee Assistance Program (EAP), plus gym reimbursement and wellness initiatives to help you thrive.
• A culture that invests in you - Ongoing training, opportunities for career growth and leaders who are genuinely invested in your success.
• A mission that matters - Be part of a service-oriented team that's passionate about making a difference in members' lives. Hourly pay range $17.13 - $25.92

EEO Statement:

Solarity Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Solarity Credit Union participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 509.248.1720, ext. 1520 for assistance.