Experience Designer Senior Associate

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Design Senior Associate in CAO, Supplier Services, to shape user experiences for our financial products and services.

You will work with cross-functional teams to create inclusive, accessible solutions that balance user needs with business goals. You will apply advanced experience design principles, analyze user data, and iteratively improve navigation, findability, and overall satisfaction across web and mobile platforms, contributing to strategic

Qualifications

• 3+ years in a user experience design role focused on digital products and services.
• Ability to create visually appealing, functional designs with industry tools (Figma/Sketch/Adobe).
• Experience designing across web, mobile, and other digital channels.
• Ability to translate complex data into actionable insights for decisions.
• Strong knowledge of inclusive design, accessibility guidelines, and assistive tech.

Responsibilities

• Design elegant solutions ensuring consistency across products and platforms.
• Apply information architecture and storyboarding to improve navigation and findability.
• Conduct data-driven analyses to inform design decisions.
• Collaborate with cross-functional teams to ensure inclusive design and accessibility.
• Iterate designs based on user feedback and research insights.

Skills

UX design

Information architecture

Storyboarding

Accessibility

Data-driven design

Cross-functional collaboration

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in CAO, Supplier Services, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross‑functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user‑centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision‑making
• Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry‑standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Experience with AI‑assisted design, prototyping, and front‑end code generation is preferred.