Experience Design Senior Associate

JPMorgan Chase & Co.; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

A global financial services firm is looking for an Experience Design Senior Associate to shape customer experiences within its Digital Channels team. This role involves creating engaging, user-friendly interfaces, conducting data-driven analyses, and collaborating across teams to advocate for inclusive design. Candidates should have a Bachelor’s degree in a relevant field, experience with tools like Figma, and demonstrated ability to optimize user experiences across digital platforms.

Qualifications

• Experience designing user experiences across multiple platforms.
• Ability to create functional designs using industry-standard tools.
• Self-directed in planning and executing work.

Responsibilities

• Create user flows and prototypes to communicate designs.
• Conduct data-driven analyses for design decision making.
• Collaborate with product managers and design teams.

Skills

User Experience Design

Visual/UI Design

Interaction Design

Prototyping

Collaboration

Education

Bachelor’s Degree in relevant design discipline

Tools

Figma

Job description

Job Description

As an Experience Design Senior Associate in Digital Channels, you will play a pivotal role in shaping customer experiences through consistent application of design across our ecosystem. Collaborating with cross‑functional teams, you will leverage your expertise in UX and systems design, and provide guidance and direction in the patterns and interaction model of our products and services. As a core contributor, you will create engaging, user‑friendly interfaces that elegantly communicate complex concepts to a diverse audience. You will champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

Job Responsibilities

• Create screen mock-ups, user flows and prototypes (as needed) to communicate and learn about your designs.
• Create design documentation (wireframes, ADA and development specifications, prototypes) for the development of customer facing products.
• Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision‑making.
• Help define a design system and language and advocate its application across different products and platforms.
• Be an active member of a larger design team, participate in design critiques and peer reviews.
• Collaborate with product managers, executive and brand/marketing stakeholders to realize your designs.

Required qualifications, capabilities, and skills

• Bachelor’s Degree in a relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from a credible bootcamp or similar accelerated learning program, or equivalent work experience.
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Proven ability to create visually appealing and functional designs using industry‑standard tools (e.g., Figma).
• Previous experience with collaboration within design teams (with other designers, UX researchers, and content designers) and cross‑functionally with product managers and software engineers.
• Self‑directed in both planning and structuring work, and executing at expected levels of quality.
• Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping.
• Ability to communicate complex concepts to non‑design audiences using evidence and clear storytelling.
• Ability to show how your understanding of technical constraints and opportunities informed your design solutions.

Preferred qualifications, capabilities and skills

• Understanding of systems design and/or prior experience leveraging design systems.
• Advocate for Accessibility Guidelines and Inclusive Design practices.
• Previous experience with shipping successful digital products, demonstrating user and human‑centered design approaches.
• Demonstrated understanding of how design connects with broader business value.
• Demonstrated ability to handle multiple priorities/deadlines without compromising quality.