Experience Design Vice President

JPMorganChase; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase in Chase Travel is seeking a Vice President Experience Design to shape the user experience across products and services. Lead strategic design initiatives, collaborate with cross-functional teams, and mentor junior designers.

You will advance inclusive design, accessibility, and AI-enabled design practices to deliver customer-centric experiences and measurable business impact. Reporting to the Head of Design for Chase Travel, you will drive innovation and ensure design excellence

Qualifications

• 5+ years of experience in UX design or related roles.
• Ability to visualize user journeys with storyboards, wireframes and prototypes.
• Inclusive design and accessibility expertise.
• Develop north star representations to guide customer-centric decisions.
• Strong understanding of client-side tech, APIs and microservices.
• Experience applying AI-enabled tools in design/research/product.
• Ability to assess and adopt new technologies and ways of working.
• Experience leading strategic tech-enabled initiatives.

Responsibilities

• Develop and execute design/research strategies aligned with business goals and user needs across domains.
• Diagram service flows and features; design wireframes and prototypes for key touchpoints.
• Mentor junior designers and promote inclusive design practices.
• Collaborate with cross-functional teams to integrate UX into product development.
• Analyze market trends and user feedback to inform design decisions.
• Lead AI-enabled capabilities to improve delivery and outcomes.
• Scale new ways of working combining human-centered design with tech.
• Partner with product, data, and tech teams to translate capabilities into experiences.
• Drive design innovation across customer and partner-facing tools.

Skills

User experience design

Inclusive design

AI in design

Design leadership

Cross-functional collaboration

Mentoring

System thinking

Emerging technologies

Job description

Job Description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Vice President Experience Design in Chase Travel, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. This role will spearhead the creation and adoption of emerging AI design practices to up level the design craft and deliver for strategic projects in Chase Travel.

Job Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Lead the adoption and practical application of emerging AI-enabled capabilities within the design process to improve team effectiveness, accelerate delivery, and enhance customer outcomes.
• Identify, evaluate, and scale new ways of working that combine human-centered design practices with evolving technologies to drive innovation and strategic business impact.
• Partner closely with product, data, and technology teams to translate emerging capabilities into customer-facing experiences and measurable business value.
• Through experimentation with the firm's AI tools, identify new forms of design practice that increase design quality, customer satisfaction and speed to market.
• Reporting directly to the Head of Design for Chase Travel, deliver for strategic projects across the entire remit from customer-facing experiences to agent- and partner-facing tools.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Demonstrated experience applying AI-enabled tools and workflows within design, research, content, or product development environments to improve quality, speed, decision-making, or customer outcomes.
• Proven ability to assess and adopt emerging technologies, establish effective working practices, and help teams integrate new capabilities into day-to-day execution.
• Experience leading or contributing to strategic initiatives where new technologies were leveraged to create measurable customer, business, or operational impact.
• Strong system-thinking and problem-solving skills, with the ability to identify opportunities where emerging technologies can unlock better experiences and more effective ways of working.

Preferred Qualifications, Capabilities, And Skills

• Design leadership or managerial experience

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.