Experience Design, Vice President-Channels Experiences

JPMorganChase; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorganChase's Channels Experiences team seeks a UX Designer to shape product and service solutions, blending craft with strategy to drive customer-centric decisions in consumer banking. You will contribute from design direction to delivery, helping define the next era of digital experiences.

Responsibilities include evolving the primary customer dashboard experience, translating complex financial challenges into elegant user-centered designs, collaborating with product and tech partners, and

Qualifications

• Bachelor's degree in design or equivalent practical experience.
• 7+ years of experience in UX or product design for mobile and web.
• Experience designing with design systems and contributing to design system uplift.
• Exceptional communication, influence, and cross-functional collaboration.
• Experience partnering with product managers and leadership.
• Expertise in Figma, rapid prototyping, and usability testing.

Responsibilities

• Evolve Chase's primary dashboard experience with product and tech partners.
• Deliver UX/UI designs, prototypes, and specifications for digital products.
• Contribute to redesign and uplift of the design system.
• Collaborate with product managers and cross-functional teams.
• Present to stakeholders with data-informed narratives.
• Advocate for user-centered design and accessibility.
• Apply emerging technologies to keep digital finance at the cutting edge.

Skills

Communication skills

Stakeholder management

Cross-functional collaboration

Figma

Rapid prototyping

Usability testing

Education

Bachelor's degree in design or equivalent practical experience

Tools

Figma

Design systems

Job description

Job Description

As a UX Designer in Channels Experiences, you bring a proven ability to shape and deliver product and service solutions, pairing strong craft with strategic clarity to drive customer-centric decisions. From exploring the possible to leveraging and evolving what currently exists, you help drive design frameworks from design direction to delivery and impact. If you are passionate about experience design, eager to deliver transformative solutions, and ready to make a lasting impact on the future of consumer banking, we invite you to join our Channels Experience team to help define the next era of digital experiences.

Job Description

As a UX Designer in Channels Experiences, you bring a proven ability to shape and deliver product and service solutions, pairing strong craft with strategic clarity to drive customer-centric decisions. From exploring the possible to leveraging and evolving what currently exists, you help drive design frameworks from design direction to delivery and impact. If you are passionate about experience design, eager to deliver transformative solutions, and ready to make a lasting impact on the future of consumer banking, we invite you to join our Channels Experience team to help define the next era of digital experiences.

Job Responsibilities

• Drive the evolution of Chase's primary customer dashboard experience, helping millions of customers discover, manage, and act on their financial information across the digital ecosystem. Collaborate closely with product and tech partners to evolve primary dashboards, core navigation systems and personalization at scale.
• Execute UX/UI design work for digital products, translating complex financial challenges into simple, elegant, and user-centered solutions. Deliver high-quality design assets, prototypes, and specifications, ensuring a high standard of craft and attention to detail across projects.
• Design using both existing design systems and contribute to the redesign and uplift of the design system to ensure consistency, scalability, and innovation across digital products.
• Collaborate with multiple product managers and cross-functional teams to implement design solutions that align with business goals and deliver cohesive, high-impact experiences.
• Communicate and present effectively across roles and seniority, modeling a strategic, human-centered narrative that blends design frameworks with data and research to clarify complexity, influence senior stakeholders, and drive meaningful results.
• Advocate for user-centered design, accessibility, and inclusive practices, ensuring every product delivers exceptional value.
• Apply the latest emerging technologies, and industry trends to keep our products at the cutting edge of digital finance.

Required Qualifications, Capabilities, And Skills

• Bachelor's degree in design or equivalent practical experience
• 7+ years of experience in experience or product design (Mobile & Web), with a proven track record of executing and delivering user-friendly, exceptional high-quality solutions and scaling digital products.
• Design using both existing design systems and contribute to the redesign and uplift of the design system to ensure consistency, scalability, and innovation across digital products.
• Exceptional communication skills, with the ability to influence and inspire.
• Strong skills in stakeholder management and cross-functional collaboration, with experience partnering with multiple product managers and teams and engaging with product leadership at the highest level.
• Expertise in Figma, rapid prototyping and familiarity with usability testing.

Preferred Qualifications, Capabilities, And Skills

• Curiosity-driven exploration of AI in design—actively experiments with generative and assistive AI to accelerate ideation, and system exploration while maintaining brand integrity.
• Ability to translate concepts and learnings into scalable practice—documents guidelines and repeatable workflows so teams can adopt design methods consistently within the design system.
• Strong exploratory prototyping—uses rapid iteration to test concepts, motion, and interaction patterns across app and web before standardizing them.
• Thoughtful governance and standards awareness—partners with product, engineering, and data stakeholders to ensure design frameworks align with responsible use, quality, and compliance expectations.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.