Experience Design Vice President

JPMorgan Chase; New York (NY); On-site; USD 123,500 - 205,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

A leading financial services firm is seeking an Experience Design Vice President focused on Investment Funding. This role involves defining and delivering customer journeys that connect products and services. You will collaborate across Product, Engineering, and Operations to ensure seamless experiences. The ideal candidate has over 5 years of relevant experience and strong systems thinking skills. This position offers a competitive salary and comprehensive benefits in New York, NY.

Qualifications

• 5+ years of experience in Experience Design, Product Design, or Service Design.
• Proven experience in creating journey maps and service blueprints.
• Demonstrated ability to connect work across multiple teams.

Responsibilities

• Lead the definition of end-to-end investment funding journeys.
• Develop and execute journey-led design and research strategies.
• Create and socialize future-state service propositions.

Skills

Experience Design

Systems thinking

User research

Communication skills

Service design

Job description

Shape the future of investment funding experiences across Wealth Management by designing cohesive, end-to-end journeys that connect products, platforms, and teams.

As an Experience Design Vice President focused on Investment Funding, you will play a critical role in defining and delivering journey-led experiences that span digital, advisor, and operational touchpoints. You will bring a strong service-design and systems-thinking mindset to complex problem spaces, partnering across Product, Engineering, Operations, Risk, Compliance, and Legal to stitch together seamless, customer-centric experiences.

Job responsibilities

• Lead the definition of end-to-end investment funding journeys, spanning direct and indirect customer experiences across channels, products, and platforms
• Develop and execute journey-led design and research strategies that align business objectives, regulatory constraints, and user needs across multiple product areas
• Create and socialize future-state service propositions, experience maps, service blueprints, and journey narratives to guide cross-team decision-making
• Partner closely with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape cohesive service experiences across the ecosystem
• Work with UX Research and Data to plan, conduct, and synthesize research that informs and validates journey and service design outcomes
• Identify fragmentation, pain points, and opportunities across the investment funding lifecycle, and translate insights into actionable design recommendations
• Communicate complex service and systems thinking clearly through storyboards, blueprints, prototypes, and executive-ready narratives
• Mentor and guide designers and partners, fostering a culture of journey-led, customer-centric thinking

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in Experience Design, Product Design, or Service Design, with a strong focus on end-to-end customer journeys
• Proven experience creating journey maps, service blueprints, storyboards, and future-state experience concepts for complex systems
• Demonstrated ability to connect work across multiple teams, platforms, and constraints to deliver cohesive experiences
• Experience conducting and applying user research to inform service and journey design decisions
• Strong systems-thinking mindset, with the ability to understand and design for interconnected products, processes, and stakeholders
• Solid understanding of inclusive design and accessibility standards, and how to apply them at a journey and service level
• Strong communication and storytelling skills, with experience influencing senior, cross-functional stakeholders

Preferred Qualifications, Capabilities, and Skills

• Experience working within financial services, wealth management, or regulated environments
• Comfort facilitating workshops, co-creation sessions, and journey alignment discussions with senior stakeholders
• Experience shaping experience-led metrics or success measures in partnership with Product and Data
• Prior design leadership or mentoring experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York, NY $123,500.00 - $205,000.00 / year