Experience Design Vice President

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Experience Design Vice President to shape end-to-end user experiences for RDaaS reusable components across CT CDAS. Lead UX strategy, guide cross-functional teams, and mentor designers to deliver accessible, scalable, and developer-adoptable experiences.

You will define UX vision and roadmaps for reusable components, drive design reviews, and ensure alignment with business goals while fostering inclusion across products and channels.

Qualifications

• 5+ years of experience in user experience design or similar roles.
• Ability to create visual representations of user journeys (storyboarding, wireframes, prototypes).
• Inclusive design and accessibility guidelines with diverse perspectives in design solutions.
• Develop experiences that meet product proposals and create north star representations for customer-centric decisions.
• Advanced technical literacy: client-side tech, APIs, microservices, and their impact on UX.
• Proficiency in tools like Figma.

Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Mentor junior designers and foster a culture of diversity and inclusion while roll-modeling inclusive design practices.
• Collaborate with cross-functional teams to embed UX into product development processes for seamless, customer-centric solutions.
• Analyze market trends and user research data to inform design decisions and improve experiences across platforms and channels.
• Define UX vision, principles, and roadmap for reusable components (e.g., navigation, search, datasets, onboarding, status/notifications, error handling).
• Drive alignment across product, engineering, analytics, and stakeholders; facilitate workshops and design reviews; resolve tradeoffs.

Skills

Experience design

Visual storytelling

Inclusive design

North star representations

Technical literacy

Figma

Tools

Figma

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in CT-CDAS, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross‑functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user‑friendly, enhancing the overall customer experience.

We are seeking a UX Lead to define and drive the end‑to‑end user experience for RDaaS (Research/Data-as-a-Service) reusable components within CT CDAS RDE. This role will own UX strategy and execution for a componentized platform—ensuring experiences are consistent, accessible, scalable, and developer‑adoptable across multiple RDaaS product surfaces and teams.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end‑to‑end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross‑functional teams to integrate user experience design into the product development processes and ensure seamless and customer‑centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Define UX vision, principles, and roadmap for reusable components (e.g., navigation patterns, search, dataset selectors, entitlement‑aware states, onboarding, status/notifications, error handling).
• Drive alignment across product, engineering, analytics, and stakeholders; facilitate workshops and design reviews; resolve tradeoffs.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer‑centric decision‑making
• Advanced technical literacy, including an advanced understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Proficiency in tools like Figma.

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Knowledge about building reusable components/story books.
• Good to have AI skills which can be leveraged during building story book/components.