Experience Design Strategy Supervisor

Snow Companies; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Snow is seeking an Experience Design Strategy Supervisor in New York to oversee product and service design, collaborating with cross-functional teams to deliver patient-centered solutions. The role emphasizes empathy, strategic thinking and strong communication to shape experiences across channels.

You will lead research, develop briefs, create service blueprints and value propositions, and provide strategic direction for prototypes.

Qualifications

• Bachelor's degree in Design, Psychology, Marketing or related field.
• 5+ years of experience in Experience Design Strategy, Service Design or Customer Experience.
• Strong skills in service design, product design, visualization and design psychology.
• Proven facilitation and storytelling abilities to drive empathy and understanding.
• Various soft skills such as curiosity, creativity, logical thinking, flexibility, collaboration and resourcefulness.

Responsibilities

• Design and build inclusive patient support programs and services.
• Conduct audits of client and competitive products and services.
• Develop briefs outlining user needs, expectations and accessibility considerations.
• Lead user research, ethnography and co-design sessions.
• Provide strategic direction for product and service prototypes.
• Create service blueprints, experience maps and value propositions.

Skills

Empathy

Strategic thinking

Effective communication

Facilitation

Storytelling

Education

Bachelor's degree in Design, Psychology, Marketing or related field

Job description

Agency

Snow

Job Function

Data and Analytics

Job Subfunction

Data Strategy and Governance

Job Description

About the Job

As the Experience Design Strategy Supervisor, you will oversee product and service design and collaborate with cross-functional teams to create patient-centered solutions. Key skills include empathy, strategic thinking and effective communication.

A Day in the Life

• Design and build inclusive patient support programs and services.
• Conduct audits of client and competitive products and services.
• Develop briefs outlining user needs, expectations and accessibility considerations.
• Lead user research, ethnography and co-design sessions.
• Provide strategic direction for product and service prototypes.
• Create service blueprints, experience maps and value propositions.

What You Will Need

• Bachelor's degree in Design, Psychology, Marketing or related field.
• 5+ years of experience in Experience Design Strategy, Service Design or Customer Experience.
• Strong skills in service design, product design, visualization and design psychology.
• Proven facilitation and storytelling abilities to drive empathy and understanding.
• Various soft skills such as curiosity, creativity, logical thinking, flexibility, collaboration and resourcefulness.
• Certificate in service design, design strategy or UX preferred. $90,000 - $120,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

$90,000 - $120,000