Experience Design Manager

Manulife Insurance Malaysia; Boston (MA); Hybrid; USD 90,000 - 163,000; Full time

Job summary

A leading insurance company seeks an Experience Design Manager to elevate digital experiences while leading a talented team of designers. This role involves strategic collaboration with various business partners to create seamless, user-centric solutions. The ideal candidate will have significant experience in Human Centered Design, familiarity with digital platforms, and strong leadership skills to mentor a diverse team. Join us to drive impactful design initiatives that enhance user satisfaction and business outcomes.

Benefits

Health, dental, mental health, and vision insurance

Retirement savings plans with employer matching

Generous paid time off including holidays and personal days

Flexible work environment

Employee/family assistance plans

Qualifications

• Minimum 5 years in Human Centered Design with a track record in digital product initiatives.
• 1-2 years leading and mentoring design teams.
• Strong portfolio demonstrating design process and successful project outcomes.

Responsibilities

• Lead a team of designers, providing feedback and development opportunities.
• Facilitate cross-functional workshops to align on design solutions.
• Collaborate with partners to shape strategic direction for user experiences.

Skills

Human Centered Design

Leadership

Collaboration

Communication

Education

Bachelor's degree in Design or related field

Tools

Figma

Adobe Creative Suite

JIRA

Job description

Experience Design Manager page is loaded

Experience Design Manager

Apply locations Boston, Massachusetts time type Full time posted on Posted 14 Days Ago time left to apply End Date: June 30, 2025 (12 days left to apply) job requisition id JR25051922

Are you a Human Centered Design (HCD) Leader who is excited about:

• Elevating digital experiences to new heights?
• Leading and developing a team of talented experience designers?
• Cross-functional collaboration with business partners, research, and analytics to deliver seamless, omni-channel experiences that resonate with users?

This is your opportunity to lead transformative design initiatives that not only enhance user satisfaction, but also drive tangible business results. If you thrive in a collaborative setting and are eager to push the boundaries of digital design, we invite you to apply and be a part of our exciting journey.

Key Responsibilities Include:

• Developing and growing a talented group of designers by providing:
  • Regular formal and informal feedback.
  • Opportunities and support to develop either the leadership or individual contributor career paths.
• Leading and facilitating strategic cross-functional workshops that address complex challenges, driving alignment and decision-making including differentiating between incremental improvements and net-new business solutions.
• Overseeing the use of design exploration, content strategy, user testing, and research to inform and drive solution roadmaps, experience improvements, and prioritization.
• Collaborating with key business partners across the organization to establish strategic direction for the experiences that will achieve John Hancock’s long-term vision and goals.
• Partnering with Director and lateral Experience Design Manager as a unified leadership team representing HCD with U.S. Segment and Global partners to:
  • Promote the value of Human Centered Design by leading and supporting the team’s successful delivery of their design work and through effective storytelling.
  • Recruit new Human Centered Design talent when required.
  • Enhance storytelling techniques by designers.
  • Embrace current and emerging best practices and digital standards, pushing us from good to great.

Desired qualifications for this position include:

• A minimum of 5 years of progressive experience in Human Centered Design, with a proven track record of leading successful digital product initiatives at scale.
• 1-2 years of demonstrated experience leading and mentoring design teams, with a focus on fostering collaboration with cross-functional teams, including engineering, marketing, and product management.
• Proven ability to inspire and guide teams towards achieving design excellence.
• A robust portfolio that showcases a diverse range of design projects, highlighting your design process, craftsmanship, and the successful outcomes of your work. The portfolio should demonstrate your ability to lead and deliver innovative and impactful design solutions.
• Mastery of design tools such as Figma and Adobe Creative Suite.
• Deep familiarity with technical constraints and opportunities for designing across digital platforms, including desktop and mobile (Android and iOS), ensuring seamless integration and performance.
• Familiarity with web standards (W3C and Section 508) and agile project management and delivery style using JIRA
• Working proficiency with UX Research tools is a plus (e.g., UserTesting, etc.).
• Strong communication skills for communicating across business units and with senior leaders to lead, support, and update design initiatives.
• The ability to establish and support continuous improvement of customer experiences.
• Ability to effectively manage input from cross-functional stakeholders
• Demonstrate vulnerability and humility as a leader.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• We’ll support you in shaping the future you want to see.
• Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
• Working arrangement: Hybrid — Tues, Wed, Thurs in-office (Boston, MA, USA)

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice.

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$90,225.00 USD - $162,405.00 USD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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Company: John Hancock Life Insurance Company (U.S.A.)