Experience Design Executive Director - Connected Banking

Testing Site - JPMC; New York (NY); On-site; USD 170,000 - 210,000; Full time

Job summary

Connected Banking seeks an Experience Design Executive Director to lead a team of designers across the user journey. You will set quality benchmarks, mentor teams, and partner with senior leadership to drive strategy and execution.

As a senior advisor, you will champion inclusive design, accessibility, and data-informed decisions, aligning design initiatives with business goals and platform strategy.

Qualifications

• 7+ years of experience in user experience design focusing on interaction design and information architecture.
• Advanced visual design, storyboarding, and data fluency to create compelling digital products.
• Proven leadership guiding diverse teams of experience designers with professional growth.
• Demonstrated success in inclusive design and accessibility for diverse users.
• Understanding of market trends, product knowledge, and tech advancements to drive outcomes.
• Leadership of design organizations, building high-performing teams and accountability.
• Ability to operate in complex, regulated environments balancing user needs and constraints.
• Experience with emerging technologies (AI-enabled experiences, data-driven personalization).

Responsibilities

• Develop and implement UX strategies aligned with business objectives and information architecture.
• Lead, mentor, and inspire a team of experience designers, promoting collaboration and growth.
• Stay abreast of accessibility standards and emerging technologies to maintain a competitive edge.
• Incorporate insights from metrics to inform decisions and optimize experiences for diverse customers.
• Set and scale the experience vision by defining end-to-end journeys and quality standards.
• Serve as senior design leader and advisor in executive forums, influencing cross-organizational decisions.
• Own experience outcomes, partnering with business and product leaders to influence roadmaps.

Skills

User experience design

Leadership

Inclusive design

Data fluency

Interaction design

Information architecture

Job description

Connected Banking seeks an Experience Design Executive Director to lead a team of designers across the user journey. You will set quality benchmarks, mentor teams, and partner with senior leadership to drive strategy and execution.

As a senior advisor, you will champion inclusive design, accessibility, and data-informed decisions, aligning design initiatives with business goals and platform strategy.