Experience Design Director

MSQ DX; Atlanta (GA); Hybrid; USD 135,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with match

Professional development

Job summary

MSQ DX in Atlanta, GA, is seeking an Experience Design Director to unite UX and UI across digital experiences, from websites to applications, grounded in user needs and business goals.

You will partner with strategy to translate research into user flows, prototypes, and scalable design systems, while leading a team of designers and collaborating with strategists, developers, and content teams. Strong leadership and communication are essential.

Pay range: $135,000–$165,000 USD.

Qualifications

• Bachelor’s degree or equivalent in digital-first environments.
• 10+ years designing digital experiences across platforms.
• Deep Figma expertise guiding design system architecture.
• Proficiency in Adobe Creative Cloud and other industry-standard tools.
• Working knowledge of HTML/CSS and front-end translation of design decisions.
• Experience with DXP implementations (Sitecore/Optimizely) and collaborating with technical leads.
• Experience leading UX strategy on client engagements from discovery to delivery.
• Agency/consultancy background managing multiple clients and priorities.

Responsibilities

• Set the design vision and quality bar for digital experiences across client websites and applications.
• Lead and mentor designers, providing direction and feedback on projects.
• Own design system strategy, governance and standards across engagements.
• Partner with Strategy on user research, workshops, and usability testing.
• Help clients build experience roadmaps prioritizing impact, value, and feasibility.
• Produce user flows and support sitemaps and content hierarchies.
• Create intuitive and visually compelling interfaces.
• Collaborate with strategists, developers and content teams.

Skills

UX strategy

Figma

Design leadership

Mentoring designers

Communication

AI-enabled design

Education

Bachelor's degree or equivalent

Tools

Adobe Creative Cloud

HTML/CSS

Sitecore/Optimizely

Design systems

Job description

Atlanta, Georgia, United States; Remote - United States

Overview

MSQ DX is seeking an Experience Design Director to join our growing team. This role brings UX and UI together to create intuitive, visually compelling digital experiences grounded in user needs and business goals. You’ll partner closely with strategy team to translate research and insights into user flows, interface design, prototypes and scalable design systems that shape websites, applications and connected digital experiences from concept through execution. Working alongside our Strategy leadership, you'll co-lead experience strategy for our clients, shaping how research and business goals become meaningful digital experiences.

If you’re passionate about making digital experiences simpler, smarter, and more human—especially as they evolve with AI and new interaction models, we’d love to hear from you. Strong communication and collaboration skills are essential, along with the ability to take initiative and contribute meaningfully across both internal teams and client engagements.

Note that a portfolio must be included with your application in order to be considered.

Responsibilities

• Set the design vision and quality bar for digital experiences across client websites and applications, staying hands‑on for key projects and pitches.
• Lead and mentor designers, providing design direction, feedback and guidance across projects.
• Build a culture of craft, feedback, and continuous learning.
• Partner with the Strategy team on user research, stakeholder interviews, workshops, journey mapping, persona development, audits and usability testing, ensuring insights drive design decisions.
• Help clients build experience roadmaps that prioritize initiatives by user impact, business value, and technical feasibility.
• Produce user flows and support sitemaps and content hierarchies when needed.
• Design intuitive and visually compelling interfaces.
• Own design system strategy, governance, and standards across client engagements, guiding the team in building scalable, reusable systems.
• Create interactive prototypes to communicate concepts and validate solutions.
• Establish design system documentation, governance and best practices.
• Serve as the senior design voice with the internal team and clients, presenting and defending design direction, building trusted relationships, and contributing to pitches, proposals, and estimates.
• Collaborate with strategists, developers and content teams.
• Lead the team's adoption of emerging tools and AI, defining how AI fits into both our design process and the experiences we create for clients.

Experience and Skills

• Bachelor’s degree preferred, or equivalent experience in digital‑first environments.
• 10+ years of experience designing digital experiences across platforms and devices.
• Deep Figma expertise with the ability to guide design system architecture and review work at a detailed level.
• Proficiency in Adobe Creative Cloud and other industry‑standard design tools.
• Expertise in building and maintaining atomic design systems.
• Ability to synthesize research, behavioral data, and business objectives into clear experience strategy and design direction.
• Working knowledge of HTML/CSS and an understanding of how design decisions translate into front‑end development.
• Experience leading design for DXP implementations (such as Sitecore or Optimizely) and partnering with technical leads on feasibility and scope.
• Working knowledge of emerging technologies and interfaces, including AI‑powered experiences.
• Experience managing UX strategy on client engagements, from discovery through roadmap and delivery.
• Agency or consultancy experience managing multiple clients and competing priorities.
• Experience contributing to new business, including pitches, proposals, and project estimates.

Who You Are

• Curious & Adaptive – You’re eager to learn and explore new approaches, from AI-powered experiences to evolving UX patterns
• A Thoughtful Problem Solver - You connect user needs with business goals and contribute to practical, effective solutions
• A Clear Communicator - You articulate your thinking, explain decisions, and collaborate effectively with cross‑functional teams
• Empathetic & Detail‑Oriented - You care about the user experience and take pride in thoughtful, well‑crafted work
• Collaborative by Nature - You enjoy working across disciplines and believe strong outcomes come from shared perspectives

Pay Range - Remote - US

$135,000 - $165,000 USD

Who We Are

MSQ DX is a full‑service experience design and technology consultancy dedicated to delivering connected, optimized digital solutions that spark conversations and fuel exponential growth. Our core values are the heart of MSQ DX and influence everything we do. We cultivate a vibrant culture for extraordinary people and uphold high standards while creating value for our clients and stakeholders.

Why MSQ DX?

At MSQ DX, our greatest strength is our people. We believe in creating an environment where everyone can do meaningful work, grow their skills, and feel supported by a team that truly cares.

We offer a fantastic benefits package to our US‑based employees, including health, dental, vision, life, and disability insurance, along with a 401(k) plan that includes up to a 4% company match. We also trust our employees to self‑manage their personal time off and we invest in opportunities for ongoing learning, mentorship, and professional development.

For our Brazil team, we provide competitive compensation and access to growth and collaboration with our cross‑cultural teams. Everyone at MSQ DX plays an important role in our success, and we value each person’s unique contributions to our culture.

We are proud to be a place where people enjoy working and feel encouraged to be their best. We hope you will explore what it is like to be part of MSQ DX.

We believe in transparency. The base salary range for this role is $135,000–$165,000 and is determined by experience. To ensure we’re aligned from the start, please share your desired base compensation or confirm whether it falls within this range. *

We use Greenhouse’s AI‑powered Talent Matching tool to compare your application against our job requirements.