Experience Design Assistant

Carroll County Public Library; Westminster (MD); On-site; USD 27,000 - 41,000; Part time

Job summary

Carroll County Public Library's Exploration Commons in Westminster, MD seeks staff to engage customers in the Makerspace and Teaching Kitchen and assist with their general needs. You will help implement instructional programming for EC and Teaching Kitchen and perform clerical duties as needed.

Responsibilities include delivering exceptional customer service, assisting with program prep and wrap-up, operating AV equipment, creating content to showcase resources, and participating in library

Qualifications

• High school diploma or GED required; Food Handler certification within 6 months of employment.
• Experience in customer service or retail and ability to operate makerspace and kitchen equipment.
• Strong communication, teamwork, and willingness to learn new technologies.

Responsibilities

• Delivers exceptional customer service and assists customers with EC-related questions.
• Assists in preparation and wrap-up of EC and Teaching Kitchen programs; may conduct programming.
• Operates audiovisual equipment in EC meeting rooms and supports content creation.
• Maintains professional growth through library teams, committees, and training activities.
• Communicates library policies and procedures to customers; performs other duties as assigned.

Skills

Customer service

Communication

Teamwork

Self-starter

Learn new technologies

Kitchen & makerspace familiarity

Education

High School Diploma or GED

Food Handler certification within 6 months

Tools

AV equipment operation

Job description

Job Details

Job Location: Exploration Commons - Westminster, MD 21157

Position Type: Hourly, no benefits

Education Level: High School Diploma or Equivalent

Salary Range: $19.66 - $29.49 Hourly

Job Shift: Day, Evening, and Weekend Hours

Pay Rate: $19.66 - $29.49 per hour

Not eligible for benefits.

The initial compensation for this position generally falls between $19.66 and $20.64, contingent upon relevant experience and qualifications.

Schedule:

Average hours are 9 per week or less, with a flexible schedule that may vary.

All schedules are based on the needs of the library.

Must be flexible to work day, evening and weekend hours.

Must be able to work in both the teaching kitchen and makerspace.

Job Summary

Engages customers in the Exploration Commons (EC) Makerspace and Teaching Kitchen and assists with their general needs. Assists in the implementation of instructional programming for the Makerspace and Teaching Kitchen. Performs administrative and clerical support as needed.

Roles, Responsibilities, and Essential Functions

• Delivers exceptional customer service by assisting customers with their EC-related questions, including but not limited to, troubleshooting of all EC equipment.
• Assists in the preparation and wrap up of various programs at EC and may conduct programming as necessary.
• Ability to operate all audiovisual equipment in EC meeting rooms.
• Assists in the creation of content and examples to showcase applications of resources at EC.
• Maintains professional growth and development through participation in library teams, committees, outreach, and training activities.
• Communicates library policies and procedures to customers as appropriate.
• Performs other duties as instructed and assigned.

QualificationsRequired Knowledge, Skills, and Abilities

• Commitment to outstanding internal and external customer service.
• Ability to use clear, professional communication to create and tailor instructions based on individual needs and experience.
• Ability to work independently and as a member of a team.
• Must be a self-starter and motivated to learn new technologies.
• Ability to learn kitchen and makerspace responsibilities and operate all EC equipment.

Education and Experience

Required Qualifications

• High school diploma or GED
• At least one year of directly related experience with makerspace and commercial kitchen equipment
• Six months or more of customer service or retail experience
• Obtain Food Handler certification within the first six months of employment

Preferred Qualifications

• Associates degree or college coursework in a related field
• Instructional experience

Physical and Environmental Conditions

Must be physically able to move throughout the building, lift up to 30 lbs., and push/pull a wheeled cart weighing up to 100 lbs., stand on ladders, and bend to floor.

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and libraries, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, observance of fire regulations, and/or working in moderate outdoor weather conditions.