Experience Coordinator (Head Teller) – Johnston Location

Kids for the Future; Johnston, Northern (IA, KY); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401K matching program

Maternity and parental leave

Flexible time off

Job summary

Community Choice Credit Union in Johnston, IA is seeking an Experience Coordinator to coach front-line staff and shape a welcoming, member-focused branch environment. The role drives exceptional service, improves key metrics, and ensures cash operations discipline, all within a full-time non-exempt schedule.

Ideal candidates bring 3-5 years banking experience, strong leadership, and excellent interpersonal skills to foster collaboration with branch leadership and internal teams.

Qualifications

• 3-5 years banking experience, including teller line exposure.
• Leadership or supervisory experience preferred.
• Strong interpersonal and communication skills.
• High school diploma or GED.

Responsibilities

• Provide daily coaching and motivation to front-line staff to deliver exceptional member experiences.
• Monitor and support front-line activities to improve cross-sell, compliance, and member satisfaction; reduce friction in service flow.
• Oversee vault operations, including cash ordering, balancing, and machine accuracy; ensure adherence to cash procedures.

Skills

Leadership

Coaching

Communication

Interpersonal skills

Education

High school diploma or GED

Job description

Show Map

• Location 8404 Northwest 62nd Avenue,Johnston, IA, 50131,United States
• Base Pay $21.00 - $22.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others Yes

Description

The Experience Coordinator plays a key role in shaping a welcoming, energetic, and member-focused environment within the branch lobby. This position is responsible for coaching and motivating front-line retail staff to consistently deliver exceptional service. The role fosters a culture of service and sales excellence, supports operational effectiveness, and ensures compliance with all policies and procedures.

What You’ll Do:

• Leadership & Member Experience: Provide daily coaching and motivation to front line retail staff. Inspire the team to deliver UNexpected and delightful member experience during every interaction. Build a culture where members feel welcomed, valued, and supported. Foster strong collaboration between front-line staff, branch leadership, and other internal departments.
• Performance & Engagement Oversight: Monitor and support front-line activities to positively impact key performance metrics including cross sales, compliance, and member satisfaction. Oversee lobby engagement and develop strategies to reduce member friction and enhance overall service flow. Align team activities with the overall member experience strategy.
• Product Knowledge & Cash Operations: Serve as a go-to resource for front-line products, services, and procedural knowledge. Encourage continuous learning to boost staff expertise and service delivery. Oversee vault operations, including cash ordering, balancing, and machine accuracy. Ensure adherence to all cash procedures and operational policies.

Who We’re Seeking:

• 3-5 years’ of banking experience, including significant experience working directly on a teller line.
• Previous experience as a Head Teller, Teller Supervisor, Senior Teller, or in a similar branch/teller leadership role preferred.
• Demonstrated ability to coach, lead, and motivate in a fast-paced environment.
• Strong interpersonal and communication skills.
• Self-motivated with high integrity, accountability, and dependability.
• A high school education or GED

Why You’ll Love It Here:

UNconventional Culture: At Community Choice, we UNbank. UNbanking is a personality, an energy, a whatever-it-takes mentality to exceed our members’ expectations. Being a financial institution and a credit union is what we are, not who we are. Our in-office work environment values creativity and collaboration.

Growth Opportunities:

We offer a career path where your hard work will be recognized and rewarded.

Comprehensive Benefits Package:

• Competitive pay
• health benefits
• generous 401K matching program
• maternity and parental leave
• flexible time off

Work Environment:

We are a group of collaborating individuals, and our jobs are primarily in office; however, we do offer flexibility throughout your workday as needed. You will work with your leader to figure out options that work best for you and your team on the days you may need to get creative with your schedule.

Work Authorization/Sponsorship –

At this time, we’re not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Community Choice Credit Union is an Equal Opportunity Employer –

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.