Assistant Head Teller

Community First Credit Union; De Pere, Northern (WI, KY); On-site; USD 42,000 - 55,000; Full time

Job summary

Community First Credit Union in De Pere, WI is seeking an Assistant Head Teller to support the Head Teller, troubleshoot questions, and guide the Teller line while delivering a WOW experience to our members.

You will balance cash, handle deposits and payments, supervise cash handling, train tellers, and ensure compliance with policy. The role offers growth opportunities within a team‑oriented environment and branch hours Mon–Fri 7am–6pm, Sat 8am–12pm.

Qualifications

• Three years’ relevant experience; prior teller and supervisory experience preferred.
• Excellent verbal and written communication skills and strong organizational ability.
• Familiarity with Microsoft Office and web-based software.
• Commitment to delivering outstanding member service and teamwork.

Responsibilities

• Provide exceptional WOW service to internal and external members.
• Handle typical teller duties: cashing checks, accepting payments, and placing holds per policy.
• Identify non-negotiable and fraudulent checks to avoid losses.
• Maintain adequate cash supply and avoid excess cash in the branch.
• Balance and close cash drawer daily; assist others with balancing and postings.
• Balance ATM/CDM/recycler, ledgers, and vault daily.
• Train tellers and monitor regulatory and policy changes.

Skills

Teller operations

Supervisory experience

Communication skills

Time management

Microsoft Office

Tools

Microsoft Office

Job description

Description

As an Assistant Head Teller,you will work closely with the Head Teller to provide support on the Teller line by troubleshooting questions, giving guidance, and ensuring operational soundness, while providing a WOW experience to our members. Grow your operational expertise and leadership ability, while continuing to do the things you love as a Teller. Community First's pace, engaging team, amazing members, and opportunities for advancement keep it exciting as you broaden your skills and grow with us!

As an Assistant Head Teller with Community First Credit Union, you will:

• Provide exceptional, WOW service to internal and external members
• Typical Teller duties including cashing checks for members, accepting loan and credit card payments, placing proper holds on deposited items for uncollected funds in accordance with CFCU policy and procedure
• Identify non-negotiable and fraudulent checks to avoid losses for the member and the credit union
• Ensure supply of money for branch needs are adequate based on legal requirements and business demand. Ensure excess cash is not kept in the branch
• Accurately balance and close cash drawer at the end of each business day, along with assisting staff with balancing cash drawers and posting errors
• Balance the ATM/CDM/recycler, general ledgers, and vault daily
• Provide guidance and training to Tellers on operating procedures, monitor regulatory and compliance changes

Our branch hours of operation are: Monday through Friday from 7 a.m. to 6 p.m., and Saturday mornings from 8 a.m. to noon. Full time schedules for this position will encompass our hours of operation.

We are looking for a combination of:

• Three years’ relevant experience; prior teller and supervisory experience is preferred
• Exceptional verbal and written communication skills, strong time management and organizational skills
• Familiarity with Microsoft office suite and web-based software packages
• The ability to work hard, find solutions, and have fun
• Passion for providing outstanding service to our members – internal and external

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.