Experience Consultant

Canyon Ranch Operating, LLC; Tucson (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A wellness destination company is seeking a sales representative in Tucson, Arizona. The role involves selling property stays and designing guest experiences, while maintaining strong customer relationships through various communication channels. Candidates should have 1-2 years of relevant experience and a high school diploma. The position requires skills in sales and customer service and the ability to consultatively assess customer needs. Competitive compensation offered.

Qualifications

• 1-2 years of experience in a similar field.
• Valid driver's license with an acceptable driving history.

Responsibilities

• Maintain relationships with customers and answer incoming sales requests.
• Promote products and services through various communication channels.
• Design transformative wellness experiences tailored to customer interests.

Skills

Sales skills

Customer service

Active listening

Consultative selling

Education

High school diploma

Associate degree or specialized training

Tools

Customer Relationship Management (CRM) system

Property Management System (PMS)

Job description

Overview

Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress.

Primarily responsible for selling Canyon Ranch property stays, Designed Experiences, and services to potential guests, along with thoughtfully designing and curating guest experiences by matching guest interests with the perfect combination of services, activities, and lectures. Answers all incoming reservations calls for Tucson, Lenox and Woodside properties and promotes Canyon Ranch through proactive selling. Maintains call expectations in the areas of rapport building, determining guests’ goals, descriptive selling based on those goals, customer service, knowledge, and closing a sale. This position sells integrated health and wellness packages and is responsible for upselling and cross‑selling a large variety of services that includes everything from program enhancements, spa services, exercise programs, medical services, and spiritual experiences.

Responsibilities

Clienteling: Proactively maintains a relationship with our Canyon Ranch customer base and makes/books sales including: Answer incoming requests via phone calls, emails, chats and other channels providing direct sales to customers, return guests and travel agents; Answer inbound calls while using active listening skills in a consultative selling approach to assess the customer’s needs and confidentially curate a value‑based offer that focuses on the customer’s intentions; Meet or exceed the required sales goals as set by management.

Promotions: Engage our customer base by actively promoting our products and services across the brand through sending emails and making outbound call campaigns, building on the lifetime value of our customer base driving incremental revenue.

Guide and Advise: Design and curate transformative wellness experiences through thoughtful inquiry, identifying interests of guests and providing advice during the booking process.

Systems: As the voice of the customer and a Canyon Ranch employee, you will maintain customer records and preferences in the company’s Customer Relationship Management (CRM) system. Makes reservations in our Property Management System (PMS) and other tools for tracking and trend reporting. Creates accurate reservations for Tucson, Lenox and Woodside by inputting data for reservations into our property management computer system using specific coding in multiple fields. Ensures appropriate information is updated and maintained for the customer.

Qualifications

1-2 years of experieen required in same or similar field.

Highschool dipolma required, associate degree or two year equivalent specialized training required.

Must have valid driver's license with an acceptable driving history.