Experience Associate | Blush Salon & Spa | Part Time

Radisson Hotel Group; Kalamazoo (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision (Full-Time)

401K with match up to 3%

Parental Leave Program (Full-Time)

Employee Assistance Program

Health & Wellness reimbursement

Shift meal provided

Discount on GHG outlets

Discounted hotel rates

Job summary

Blush in Kalamazoo, MI is seeking a Guest Experience Associate to support front-of-house, spa flow, and daily operations, delivering polished, luxury service from arrival to departure.

You will welcome guests, anticipate needs, manage bookings, assist with beverage service, prepare treatment rooms, maintain cleanliness, and help with product displays and social media content as needed. A proactive, team-first attitude and appreciation for elevated experiences are essential.

Qualifications

• Naturally connects with people and makes them feel valued.
• Polished, professional presence with attention to detail.
• Proactive mindset to anticipate needs before they arise.
• Strong communication in a fast-paced environment.
• Team-first mentality to help wherever needed.
• Appreciation for luxury service and elevated experiences.

Responsibilities

• Welcome guests with warmth and luxury presence.
• Anticipate guest needs and create personalized experiences.
• Maintain calm elevated atmosphere in spa and salon.
• Support service providers with timing and readiness.
• Drive revenue through guest engagement and service recommendations.
• Answer phones, manage bookings, handle inquiries.
• Ensure service areas are clean and visually elevated.
• Prepare and reset treatment rooms and salon spaces.
• Assist with beverage service and light food offerings.
• Support product displays and visual merchandising.
• Assist with social media content capture as needed.
• Maintain front desk, spa and shared spaces organization.

Skills

People skills

Professional presence

Proactive mindset

Strong communication

Team player

Luxury service appreciation

Job description

Job DescriptionOverviewAt Blush, we believe luxury lives in the details. Every guest interaction, every touchpoint, every moment is an opportunity to create something memorable.The Guest Experience Associate plays a vital supporting role in bringing this to life. This position works alongside our Bridal Coordinator and Salon + Spa Coordinator to ensure seamless daily operations while delivering a polished, thoughtful, and elevated experience for every guest who walks through our doors. The Guest Experience Associate is responsible for supporting the front of house and spa flow while enhancing the overall guest journey. This role blends hospitality, service support, and operational excellence, ensuring each guest feels seen, cared for, and completely taken care of from arrival to departure.What You’ll Be DoingMay include, but not limited to:Welcome guests with warmth, confidence, and a polished, luxury presenceAnticipate guest needs and create thoughtful, personalized experiencesEnsure seamless guest flow, including smooth check-in, transitions, and check-outMaintain a calm, elevated atmosphere throughout the spa and salonSupport service providers with timing, readiness, and overall guest experienceDrive revenue through intentional guest engagement, including recommending services, enhancements, and retailAnswer phones, manage bookings, and confidently handle all guest inquiriesEnsure all service areas are clean, stocked, and visually elevated at all timesPrepare and reset treatment rooms and salon spaces to Blush standardsMaintain cleanliness and organization across the front desk, spa, and shared spacesSupport coordinators with daily operations, organization, and executionAssist with beverage service, light food offerings, and overall guest comfortSupport product displays and uphold visual merchandising standardsAssist with social media content capture as neededWhat You Need for this PositionA natural ability to connect with people and make them feel valuedA polished, professional presence with strong attention to detailA proactive mindset with the ability to anticipate needs before they ariseStrong communication skills and comfort in a fast-paced environmentA team-first mentality with a willingness to jump in wherever neededAn appreciation for luxury service, hospitality, and elevated experiencesWhat’s in it for YouMedical/Dental/Vision (Full-Time option)401K with 100% match up to 3% (Full-Time option)Parental Leave Program (Full-Time Option)Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per yearHealth and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.Shift meal provided per day10% Discount on GHG outletsDiscounted hotel rates at Choice Hotels WorldwideTop Reasons to Work With GHGWe are one of the Nation's 101 Best and Brightest Companies to work forYou’ll have the opportunity to work with a team that is fun, high-energy, and passionate about the success of the hotelYou will grow your skills and experience with a reputable hospitality company